ComplaintsforValentine Eye Care
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a purchase of contact lenses at Valentin Eyecare on January 22, 2024 for the amount of $433.00 and still yet not receive my item. I have reached out to Valentin Eyecare several times after 3 weeks of purchase checking up the status of my purchase and they keep on telling me different stories. A month after I called Valentine Eyecare again and they said that the order was backed up and yet not in office. I called a month after again and they told me that the order was shipped to an old address of mine, which I never approved for contacts to be shipped. I never had contact lenses shipped to me. Lenses were supposed to be picked up at the doctors office just it has been doing for 10+years.. Secretary then told me she was gonna order them again for me . I waited 1 months after and here I am on my 3 1/2 months waiting for my contact lens. I still have not received . I call the office several times again and they keep on giving me different stories to the point that I ask to speak to the doctor. They refuse me to speak to the doctor and say that the doctor will call me back, and this doctor has never reached out back to me. I asked to speak to the manager which I then got on the phone with the manager and the manager all he did was make up a bunch of excuse and just laugh at me and hung up the phone on me, At this point something is wrong here and this is not right. I advise the office staff that I wanted a refund back or the contacts and they said they don't do refunds. I advised I was to going to reach out to the BBB and the offer manager told me to go right ahead. Today is April 1,2024 and I have not yet received a call from this place nor have I yet received my order which Is unacceptable.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.