Business ProfileforAM-Autoparts

Thursday, November 09, 2023. I purchased a Front & Rear Ceramic Brake Pad & Rotor Kit with 10 year warranty. On February 13, 2024, I sent a email to the seller requesting a replacement set. I informed the company the front were definitely warped and the back will soon follow. Only had the rotors on my car for 3 months and already warped. I requested a pre-paid shipping label to return the warped rotors. I was informed: If a warranty replacement is needed outside the first 60 days of purchase, we are happy to ship the replacement free of charge. Ask that the customer cover the return shipping costs to continue the warranty. Should you choose not to return part(s), please be advised the warranty will be void and no longer eligible for a replacement. This information is NOT on the website when I purchased the rotors or I would not have purchased this product. This is false information and not advertised. They sent 2 rotors from the kit for a replacement. After further investigation, the back rotors are warped too. I reached out again letting them know the rear rotors were warped. The agent tried to tell me it was uncommon for all 4 to be warped within 100 days of being installed. They asked for my vin #, and diagnostics showing they were warped. I reached back out with the info and tried sending a live video of the diagnostic. The company will not send a link oso I can send the video. I continue to email back and forth w/ different agents who are not answering the questions. The longer they wait the more issues I will have with the brake pads as well. This is creating a safety hazard causing decreased brake performance. I have also tried to contact **** with help and I can not talk to a "live agent" or email anyone. It is impossible to speak with anyone and very frustrating. My original rotors lasted 100,000 miles.. these are junk and I only foresee more issues. I want a refund so I can purchase rotors from the dealership that back there warranties.