3 Customer Reviews
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Review from mary j
1 star06/10/2022
I brought my 2020 grand cherokee in for service . I was never taken seriously. I insisted there is something wrong with my transmission. The service man would not even look at my video of the problem on my phone. On 1 visit they added transmission fluid said it was low. I couldn't always get my car in reverse so I would park to not back out. I was told it is safe to drive there is nothing wrong. It would bang switching gears, it was just real bad. On my 5th time bringing it in it lost speed, wouldn't go over 40, very loud couldn't accelerate .It was so scary on 495 so needless to say my transmission is gone now. After 3 mo of asking ,begging them to look at my transmission. I am not mechanic but I know when something is wrong with a car I drive everyday. I know a car should go into gear every time not just once in awhile. Just a painful experience. Now lets see what happens. They are trying to find a transmission for it.Review from Oneil N
1 star10/02/2021
I just filed a complaint with the ************* ************************ and it was not surprising to find out that 20% of all auto repair complaints filed against businesses in ****** have been filed against 495 Chrysler Dodge Jeep Heres my experience with them:1. I took my Dodge Charger in because my Bluetooth had stopped working and I wanted to be able to use my phone for music while driving again.I knew ahead of time the dealership was going to charge more than other places but I wanted the job done right the first time with no headaches.This is the whole reason I went to the dealership where I had purchased my Charger Because they are Dodge specialists right?2. After the work was done on my car, my phone still would not connect properly so I called the dealership and they said I would need to bring the car back to have it diagnosed.After diagnosis, I was told that the Bluetooth module installed was fine, but that my *************** was not compatible with the Uconnect platform. (I have a newer model iPhone on the **** network.)So I said if it wasnt going to work, I wanted the module removed and my $1000 refunded. The tech I spoke with said that was above his head and I would need to come in and talk to upper management.3. When I met with the service manager the next day, I first asked if I could record the audio of the meeting to make sure I was clear on everything that was said. His reply was absolutely not - RED FLAG He then said he was not authorized to give a refund simply because I had asked to have the Bluetooth module replaced so thats what they did and the Bluetooth module itself was now functioning.I explained that I never specified Bluetooth module I said I wanted my Bluetooth fixed so I could use my phone in my car and the *service ***** said the Bluetooth module would need to be replaced.The service manager went on to say that Uconnect is a third-party product and that they werent responsible for third-party products not being compatible with my phone.But PLEASE NOTE: Uconnect is a platform that is EXCLUSIVELY used by, and BUILT INTO Chrysler, Dodge, Jeep, Ram and **** Brand vehicles.How are they not responsible for something that they BUILD INTO their vehicles?4. The bottom line is I never would have agreed to service if it was explained that spending $1000 to replace the Bluetooth module would not solve the issue if I had a newer model iphone on certain phone networks.When my partner mentioned that I had contacted the ************************, the service manager cut her off, threw my key and paperwork towards us, and said Were done here She continued by saying no complaint had been filed yet but she wanted him to be aware that we knew there were other complaints already filed against the dealership. I ended by asking So what youre saying is youre not willing to do anything to fix the situation? His reply was no so we left.I guess small claims court is also in the future for me but man, save yourself the hassle and stay away from 495 Chrysler Dodge Jeep at all costs!!Review from Paul B.
1 star09/22/2021
This is the 3rd issue weve had with this service ***** Im 3 years. First oil change on new Jeep they poured oil all over the engine and left it to burn off. A year later they serviced the ***** only to have me find a puddle of oil in my driveway due to a cross threaded oil filter. Latest issue needed warranty paint work addressed for bubbling on the hood. Brought the vehicle in to be looked at and have pictures taken. Was told that they would get right back to us to set up a date to drop off. After two weeks and no contact I called and was told that warranty work was authorized but couldnt explain why no one had gotten back to us. The vehicle was left at the dealership 8/31/21. After two weeks of no contact with the dealership I called the service ***** on 9/13/21. I asked if they could update me on the status of repainting the hood. I was assured it was almost done and to call back next week. I called back on 9/20/21 and was told that the only person who knew the status of warranty work was out that day and there is nothing in the system to tell them where my vehicle is. I then asked hypothetically where would body work be done off site. Then as the customer I had to call around different shops and try and locate my vehicle after 3 weeks to paint a hood. I located the Jeep and was told by the body shop that it wasnt dropped off at their facility until 9/14/21. I was then told by the dealership that it would be ready 9/21/21. When questioned about the drop off date, they admitted that they forgot about the vehicle and it was just sitting out back for over two weeks. So they had initially lied on 9/13 and were intentionally deceiving when they stated it was almost done, it had never been dropped off to the body shop at that point. Afternoon of 9/21/21 on the way to pick up the supposedly completed ***** service ***** called to say that it wasnt back from the body shop yet, maybe tomorrow. Vehicle finally returned on 9/22/21. Multiple small spots of debri under the paint. If uncorrected will start rusting again in the next year or so. Saga continues. I immediately drive back to the dealership where the General Manager wont authorize the vehicle to be taken to another reputable body shop of my choosing. Im then handed a card for the off site body shop they use and am told to drive there and deal with them. We will be replacing two vehicles in the next year and buying at least one ***** it wont be through ********.
495 Chrysler Jeep Dodge, Inc Response
09/23/2021
We appreciate all feedback whether its positive or negative. To address the recent concern that ************** is referring to, we simply are trying to do our best with the limited staff we have. Just like many businesses in this current climate were trying to hire more personal to better serve our customers. At this moment we currently have a one warranty administrator that handles all dealership warranty claims. During this particular time span of 10 business days 8/31-9/13 our administrator was out of work 4 days. During said time this dealership had provided no cost transportation during the duration that he did not have his vehicle. On the morning of 9/22/21 both Mr. and *************** arrived at the dealership. I was able to speak with them and I acknowledged and addressed their concerns. Theyre request was they wanted there vehicle back ASAP and deal directly with the body shop where we outsource all our vehicles for body work. I was able to get their vehicle back in a matter of 15 minutes. I offered to detail their vehicle but they declined. After driving the vehicle off the lot ************** returned back to the dealership and stated there were some imperfections in the paint which I acknowledged. He asked me if he can take his car to another body shop. I informed him that manufacture already authorized the claim and will not authorize the claim for a second time. 495 Chrysler Jeep Dodge Ram did our part in facilitating the authorized work to be completed. As well as providing the customer, no cost, transportation during the duration of the repair. I had our service manager call the body shop and inform the body shop he, **************, would be heading over to work directly with them, per his original request. As the body/repair shop guarantees all workmanship. This Dealership has fulfilled the warranty work required by the manufacturer.
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