ComplaintsforPrime Motors Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2016 Land Rover in September 2022 which the dealer said came with a ******* mile warranty. I have had multiple problems from day one that the dealer has failed to resolve. They had me have my car towed to Land Rover dealership at a cost to me of $1200 to have warranty work done, however the warranty paperwork was never delivered and the work could not be completed. The Land Rover dealership stated that without the warranty it would cost over $10,000 to repair. I want the business to take back this vehicle and negotiate a different vehicle that I can have a mechanic look at prior to purchase to make sure there are no issues.Business response
03/23/2023
Hello, *****************************, my name is *********************************. I have reviewed your complaint regarding your purchase. There must of been a misunderstanding about the warranty because each vehicle has a warranty based on the condition of the car, such as mileages, and if the buyer has been up date with their regular inspections as needed. Prime Motors will try our best to find a solution for your problem, thats why I will personally take care of this issue, please come for a visit, and we can discuss personally further options on what can be done. As a reminder, we abide and follow all laws and regulations referring to warranties set by the ********************** which you have agreed upon and signed. I would be more than happy to review them with you and explain what was agreed upon signing.
Sincerely,
*********************************
*************************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.