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ComplaintsforMike's Hardwood Floors
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found ************** of ****"s Hardwood Floors, ****, ** to be irresponsible, uncommunicative and unprofessional. I recommend that he not be hired. Summary - **** accidentally damaged an antique bookcase on his last day on the job here and refused to take any responsibility for it. The damages were $1412 and **** refused to reimburse me for it.The specific incident which leads to this recommendation occurred as **** was finishing up the job at my home. Work was performed on various dates between 10/17/22 and 12/7/22. As he was leaving, **** accidentally smashed a section of curved glass on an antique bookcase in my living room. As the piece is an antique, it requires that the repair be a piece of custom glass and custom fitting/installation. Before he left the job, **** told me he would work to locate someone who could do the repair. That was on 12/7/22.After he left on 12/7/22, **** began ignoring me, and did not reply to my texts of 12/9 or 12/10, so I started contacting glass suppliers. After many dead ends, I found a nearby vendor who came to take measurements and provide a quote for the work. The quote was for $1412. I advised **** of this on 12/14. **** either ignored or sent non-responsive replies to my further follow up texts of 12/19, 12/20, 12/27, 12/29, 1/3, 1/5, 1/9, 1/17 and 1/18. It became clear **** has no intention of doing the professional, responsible thing by compensating me for the damage he caused. I advised ********** would be reporting my experience with him so that others might avoid hiring him in the future. He obviously doesn't care and apparently believes no one will care.Customer response
02/05/2023
I have not heard from the business in response to my complaint.Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In August of 2022 we had a project replacing hardwood floors in our master bedroom. We searched for professionals on the internet (either Angi's or Home Advisor). **** from Mike's Hardwood Floors contacted us and was very persistent trying to convince us to hire him. He provided a competitive bid, described himself as very seasoned professional and provided 3 former customers for recommendation. I was able to talk to two of them and gave him very positive recommendations. We decided to hire ****. He send us an invoice and asked for the downpayment of $4000. We have paid him. Per contract from 08/16/2022, the work was supposed to be completed by 09/04/2022. Once **** received the payment, the postponements of the work had started siting all kind of different reasons. As a result, it is November 10, and nothing was started on the project. We have requested our deposit back and **** stopped communicating with us and disappeared.Customer response
11/25/2022
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.