ComplaintsforRafelito Tire And Auto Service Corp.
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 3, **** one of my tires had a piece of metal in it. All of the known tire shops were closed because it was after six at night. I found Rafelitos in ****, *******************************. Phone # ************. A woman answered and told me to bring the car down to the store. When I got down to the store, I pulled into the parking lot. It was dark, but a man was in his car and walked over to me. I gave him permission to look at my tire. He did not speak any English so he got his wife **** on the telephone. **** explained to me that my tire had a piece of metal in it and suggested that I purchase a new tire. At this point I didnt have a choice so I purchased what I thought was a new tire. When we got home upon further inspection, my husband looked at the tire and told me that it was not a new tire. It was used. The next day we brought it down to the town, fair tire and were told that the tire that we were given would not even pass inspection. We ended up replacing all the tires. When I went to the shop the night of the incident I was told that they could only take cash so I had to walk to a local ATM and withdraw $200 which I did. I had $40 in my pocketbook so the whole total was $240. After realizing that we got a bad tire, we contacted the company and **** answered the phone the wife. Multiple attempts were made to go down to the tire store as we were told we could get reimbursed $120. Every time we called **** said that the family was out of the country or sick. We tried to resolve this peacefully with **** and the tire shop without success as they now are ignoring our phone calls. I would greatly appreciate some assistance with this matter as they likely are doing this to other people.Customer response
01/30/2024
I have not heard from the business in response to my complaint.
we went down to business and they refused to help. He wanted to take the tire back and pay ** at a later date. We left. They are completely stealing from people and have cash only business.
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Contact Information
180 Commercial St
Lynn, MA 01905
Business hours
Today,7:00 AM - 10:00 PM
MMonday | 7:00 AM - 10:00 PM |
---|---|
TTuesday | 7:00 AM - 10:00 PM |
WWednesday | 7:00 AM - 10:00 PM |
ThThursday | 7:00 AM - 10:00 PM |
FFriday | 7:00 AM - 10:00 PM |
SaSaturday | 7:00 AM - 10:00 PM |
SuSunday | 7:00 AM - 10:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.