ComplaintsforMalden Dental Management Center, Inc.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/22/2022 I was informed that I had to pay $511.83 to receive an upper mouth partial from Malden Dentist. I informed the employee that I had already reached my stop loss for my insurance and did not have to pay any out of pocket expenses. They had documentation from my insurance *** validating this. The individual said that I still needed to pay because insurance says they pay and then do not. I paid and went into the room for my app. However, due to the company that made the partial making one that was not what myself or the doctor ordered, the partial was being sent back. When I was leaving I asked for a refund to my credit card. I was told I had to wait for the finance department to put a refund through. So I left that day with out the product I had paid for. On August 8th I went for my app. to begin the process for a partial with a different manufacturer. I inquired about my refund and was told that they were not going to refund me because insurance companies always say they are going to pay the total and many times do not. I explained again that they had the document from my insurance saying that they will pay the full bill. I called my insurance company while I was there on speaker phone and the rep. confirmed that I should not pay anything as they would cover the total cost of my appts and partial. The front desk employee emailed the finance depart. this information. The dentist was expediting the partial and assured me it would be done before my insurance roll over date of October 1. When I arrived for my apps on 8/8/8, 8/22 and 9/7 I was told the same thing and did not receive my refund. I asked if I could have the number to call the finance department and was told they could not give it to me. On Sept 16th I was told the same thing about the refund. I was told I would receive a phone call from their finance person and have not heard from anyone. This complaint against the finance ****** not the dentist or staff as they have been awesome.

  Customer response

  10/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Although the company did not respond to BBB's  inquiries, they did resolve the matter and deposited the money back onto my credit card.  In reference to complaint #********, I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank you for all your assistance. 
  
  Regards,
  
  *******************************

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