ComplaintsforRev Driving School
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I booked a driving ****** with Rev Driving school on July 16th for July 20th at 2pm-3pm. Before arriving to your appointment you have to pay via zelle or ******* I chose zelle and immediately sent the money to complete the booking of the appointment. The morning of my appointment at 9am I received an email stating my payment was incomplete and I should refer to the booking description. I decided to head to the driving ****** earlier than the appointed time to resolve the issue but upon arrival nobody was there. I proceeded to call various numbers on the website and flyer posted on the door and got no response. After a while of calling I received a text message that stated, "Sorry I can't talk right now" and I followed up with "Hi i scheduled an appointment for today at 2pm" and got no response. After continuous calling once again I received a call back from the actual person I booked the ****** with (*****) and he had no idea as to who I was or why I was calling. I told them the situation and they told me "They were at work" and "did not see my appointment" and would call me back later. They did and tried to reschedule my appointment at first I agreed but then decided i no longer wanted to and reached out via text for a full refund and never got a response. I reached out again on July 31st and still no response. I called today August 1st at 12:47 numerous times and got no response. Shortly after ***** called me and once again had no reference to who I was or why I was calling. I explained the situation to him and he stated he didn't see any payment on his end and did not know who I sent the money to. He proceeded to say he can reschedule my appointment I stated I did not want to rebook and just wanted a refund and he proceeded to tell me there is a problem with the payment checkout on the website and I can simply book again but through him in that moment over the phone. He then told me he would call me later because he was currently at work.Customer response
08/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.