ComplaintsforShalin Plumbing and Heating
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We set up an appointment for 8:00 a.m. to 9:00 a.m. arrival window I prepaid for the appointment as requested 8:40 a.m. receive a text message saying sorry can't make it will come tomorrow.Ummmm no I'm not avaliable tomorrow I'm avaliable today.Said I'dike a refund.He then comes up with every way to keep me in town the rest of the day. How about a few hours, how about in 2 hours etc etc. At this point I left and drove the 245 miles back home. After he knows I left he decides to get out of bed drive to the property take a picture and say he made it to the job on time although he was still late, complete scumbag legitimately steals your money and does everything he can to not refund you.Business response
12/20/2023
I was running late and only asked him if I could come a bit later I went to the job site and was 10 minutes left
I refunded the amount in full
Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
11/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My business partner and I had leaking problems coming from the second of your problem, we request a service from Shalin plumbing and the agent name Andro show try to address the problem. We were charged $600 and the plumbing company gave us a 1 years warranty, however after a week the initial problem came back, so we did call the Shalin plumbing aging regarding the same concerns. The agent asked us to go fu**ck ourselves and so many more disgusting things that you can never think of because are not responsible for anything at all. So my parents and I would like our full refund.Business response
11/05/2021
We installed new tab in shower valve for this client and we given one year warranty on the new valve period after two weeks the client called and said there was a leak coming to the second first floor we went back there and remove the walls in the back of the shower valve cocked around shower valve trim and tap spout from the back of the valve and then everything was fine for another three weeks then the client called again with the same complaint we went back there again and remove the wall again and re-clocked everything this time more thoroughly we checked everything and asked The tenants not to use shower for 10 hours to get the car dry then two weeks later to 3 weeks later the client call back with the same complaint and we explained that we are unable to come at this time due to our arm being out of the state of another job then the client start having his friend call and threatening me and so I just we just hung up and then we did everything we could to resolve the issue but we believe that the reason why its leaking is because their tenants have kids in splash theThThe water all round the bathtub and they dont use a shower liner youre never wrote this client the reason why we hang up because his friend start calling and threaten us threatening us.Customer response
11/10/2021
The response is attach as a world doc.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Mahamadou
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.