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          Find a Location

          Samsonite has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Samsonite

              575 West St Ste 110 Mansfield, MA 02048-1160

            • Samsonite

              10480 Yeager Rd Jacksonville, FL 32218

            • Samsonite

              6415 Labeaux Ave NE Ste B220 Albertville, MN 55301

            • Samsonite Co Store

              5555 St. Louis Mills Blvd #155 Hazelwood, MO 63042

            • Samsonite

              13000 Folsom Blvd.,# 306 Folsom, CA 95630

            Business ProfileSamsonite

            Luggage
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            575 West St Ste 110

            Mansfield, MA 02048-1160

            Get Directions
            Visit Website
            Email this Business
            (800) 765-2247

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            102 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Samsonite, LLC is a retail chain selling name-brand luggage & travel gear, briefcases, duffles, backpacks & accessories.

            Products & Services

            Luggage, Suitcase, Backpack

            Business Details

            This is a multi-location business.

            Find a Location

            Samsonite has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Samsonite

                575 West St Ste 110 Mansfield, MA 02048-1160

              • Samsonite

                10480 Yeager Rd Jacksonville, FL 32218

              • Samsonite

                6415 Labeaux Ave NE Ste B220 Albertville, MN 55301

              • Samsonite Co Store

                5555 St. Louis Mills Blvd #155 Hazelwood, MO 63042

              • Samsonite

                13000 Folsom Blvd.,# 306 Folsom, CA 95630

              Headquarters
              575 West St Ste 110, Mansfield, MA 02048-1160
              Email this Business
              BBB File Opened:
              10/1/1983
              Years in Business:
              114
              Business Started:
              3/10/1910
              Business Started Locally:
              12/14/2009
              Business Incorporated:
              9/3/2009
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              2900
              Alternate Business Name
              • High Sierra
              • Samsonite, LLC
              • American Tourister
              Business Management
              • Mrs. Julie Senterfitt, Manager
              Contact Information

              Customer Contact

              • Mrs. Julie Senterfitt, Manager
              Additional Contact Information

              Fax Numbers

              • (904) 380-8808
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              102 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/02/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased a Somsinet luggage set for two in March 2022, which comes with a 10-year warranty. Recently, Ive noticed that the stitches on the carry-ons are coming loose, which poses a risk of losing my belongings. I have attempted to resolve this issue by sending an email and making phone calls, but I have not received any response. I would appreciate your assistance in finding a resolution, as the item is still under warranty.
              Read More
              Read 101 More Complaints

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Margarita O

              07/16/2024

              False advertisement. I bought a Samsonite bag in ********* a couple months ago.This bag was called in Underseat bag. I bought this bag specifically for the purpose of using it as under the seat bag. I wanted it for to take on my flight and use it as a personal item and have it fit under my seat. I went to Frontier on my flight and was prohibited from using the suitcase the exact way and purpose that I bought it for.The Underseat bag did not pass Frontier airline requirements.It is impossible to have an underseater bag for each airline. The bag should be compatible with each airline requirements. I paid $69.99 for the bag that I can't use any longer. I paid fine $99.00 for using this bag on my flight.If I would know that the bag is not the underseat bag I would never buy it.As a result, I paid $168.99 in vain only because the bag was advertised as underseat and it is not.I would like to be reimbursed.I look forward to your reply and a resolution to my problem.The Samsonite customer service did not solve my complain.
              Read 9 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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