Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a car from Buick GMC in Mansfield in November 2023. When I looked at the car there were scratches on the rim, no manual in the car and no mats. They agreed to fix the scratches on the rim and order me new mats and have them shipped to my home. They later said to me that they sell the car with tires the way they are on used cars. After they told me they would have the rim fixed. Lied to me. then they told me the car mats were ordered around Dec 20th. Couple weeks went by i called they told me they were back ordered. I can't believe them different story every time i talk to them. I emailed again twice this week and have not had an answer back. Totally disgusted with them. Thx. ***********************Customer response
02/13/2024
I have not heard from the business in response to my complaint.
Business response
02/13/2024
*******************, General Manager, has been in contact with this customer personally. The wheel was fixed as promised. The mats were ordered and were in stock as of 2/6/24. Customer was called and emailed to notify they were here.Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased brand new 2023 AT4 GMC Canyon from this dealership on September 28th 2023 with a 15 grand down payment. I am a ************************************************************************************************* this store. Ive had nothing but issues with the truck i bought starting 10/31 including a leak coming into the interior(resolved) my usb not working, and my applecar play. THE WATER CREATED RUST UNDER MY DASHBOARD. They gave me a rental CAR for almost a week 11/9. The last 2 issues were barely even addressed. I went to pick up my truck thinking it would be ready 11/14 and they said it was all set. Im about to leave the parking lot and my Apple Car play isnt working. I show the service department the issue as if it was the first time they have looked at it and they said it still needs to be fixed? I ask to speak to a manager and named ********* comes to talk to me who was present during my original purchase 9/28 said if i NEEDED to buy the truck that day because they needed a sale. I told him i felt that this was a waste of time for me to buy this truck and i want a new one due to the issues. He went back and forth with me and became aggressive in his *********** infront of other customers. He then went into his office and started bad mouthing me to his co workers when i said i felt forced to buy this truck by him. It was extremely embarrassing and belittling and i never want to go back there alone. I would not recommend to have a female go in alone to be treated like this by an employee. He said he didnt care about my review so i dont know what other option there is at this point.Business response
11/27/2023
We fixed the car and covered her first payment for the inconvenience.Customer response
11/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I put a $ 500 credit card deposit down on a car for my friend over the phone. I never signed any paperwork and was not told that my deposit was nonrefundable. My friend decided he no longer wanted the vehicle. My friend never signed any paperwork to purchase the vehicle. When i was talking to the sales manager and told him we no longer were buying the vehicle i asked about my deposit. He said that it would be refunded back to the credit card. 1 week later i received a text message saying they were not going to refund the money and were going to keep my deposit.Business response
03/06/2023
The customer's deposit has been returned.Customer response
03/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is a lie. I have never received a credit. I can provide any backup.
Customer response
03/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is a lie. I have never received a credit. I can provide any backup.
Business response
03/17/2023
Thank you for bringing this to our attention again. Your refund was processed by our sales department on 2/28. This means that it was approved and sent to the accounting department to be processed. For some reason, it was not. We apologize for this. Your refund was processed and confirmed on 3/15/23. We are sorry for any inconvenience this may have caused you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.