ComplaintsforKaz USA, Inc.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a Vicks humidifier in October 2023 for my new baby. Soon, we noticed damage and crust-like buildup, possibly from internal corrosion. My child had nasal issues, and we didn't connect it to the humidifier until we replaced it. After contacting Vicks, they promised a refund but couldn't explain the malfunction or what was emitted. Many others have had similar issues. I'm asking KAZ USA for answers about their product's safety, but they're pressuring me to close the case without proper resolution. I asked specifi cally forthe cause of th3 malfunction and what has been released in the air due to this malfunction, but they never responded to my email. Icalled and then that was when the shady dealing by ***** began. I was told that the unit I sent in made it to their building but nevergot to the lab, that it was lost and they cant tell me what was emitted in the air or the cause of malfunction. I felt like a fool andpowerless as a consumer, I asserted my feelings and they only asked that they are willing to reconcile with me in form ofcompensation. I have done further research and have found out that the case with the Vicks humidifi er is not akin to me, there arescores of consumers out there who have experienced the same issue, especially those with children. I am still asking KAZ USA, Inc,to tell me 1) What is wrong with their humidifi ers and vaporizers? 2) Why did the components degrade, and why was the plastic burntup form within? 3) What chemical or substance was released in the air as a result of this? 4) How can an organization like KAZ USA,Inc, whom is supposed to have a high system of internal control due to the health products they make,allege that they lost a return product which was meant for analysis? This to me seems to be not factual, and if it is, a big fl ood light needs to be pout on theirsystem of internal control. As at today, KAZ USA has hurriedly sent me a Release and W-9 to sign of 1000+ so that we can close thecase.

  Business response

  03/18/2024

  **************** retuned the humidifier to us as directed.  Unfortunately after the unit was received, it was lost in our facility, which is also shared by 4 additional companies.  We have search for the unit for several weeks, to no avail.  Thus we cannot determine a root cause of the problem as described by ****************.

  We have requested any/medical bills from his son, which were as a result of this incident.  He sent me a list of over-the-counter medications which totaled approx $88.00   He also requested compensation of 3 weeks of his salary since he said he had to stay home with his son.  But upon asking him who cared for his son?, he replied "his wife".

  The compensation he demanded for this incident was $12,000.

  This was clearly unacceptable.  Especially with meds totaling $88.00

  I explained to him that I could offer him $1,000 plus the $88.00

  KAZ USA Inc

   

  Customer response

  03/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  The response by KAZ USA is an allegation and a well orchestrated answer. The question posed to me on the call was; "who 'normally' takes care of your son? and not "who took care of your son during his demise"? 
  By the way I have reiterated in previous calls and email that I stayed at home to take care of my son, I and my wife. Its our first baby, and I cant leave both a new mother and baby at home. On Thursday Mar 7, 10:01?AM, 11 days ago I sent an email to ****, stating that I skipped work to take care of my son. I have a recording of my call call with **** where he (****) admitted that they are ready to compensate me for a months work.  In that call I also stated that I skipped work. I am also asking KAZ to provide a transcript of the call since they record all calls. 

  I have attached a copy of the email snip between me and one **** where I stated clearly that I had to skip work because of this situation. KAZ USA talks about loosing the humidifier in their building, I begin to wonder how their internal control system especially if you are selling health related products such as the humidifier. 
  
  I am still asking for a solution to this, I am still scared that this may have a long term effect on my child and that is why all this unacceptable response is coming from KAZ. In the first place, KAZ was the one that started talking about compensation, when they could not provide the Humidifier. 

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business response

  03/19/2024

  We feel we have responded in full to the original complaint. 

   

  Respectfully,

  KAZ USA Inc.

  Customer response

  03/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   For the records, I do not think your answer and response is adequate enough regarding the situation. KAZ USA' negligence is apparent in this matter, and KAZ USA continues to use cooperate bullying in trying to resolve this matter.  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Vicks Personal Sinus Steam Inhaler from Amazon on November 16, 2023 to help with my sinus issues. It boils water, shoots steam into a mask, then you breath in the steam to allegedly clear your sinuses. On December 14, 2023, I opened the box and attempted to use the Steam Inhaler. After following the directions to add water to the device, plug it in, and lock in the top half of the device, I picked up the Steam Inhaler to bring it closer to my face and the top part came off and spilled boiling water onto my right upper thigh, causing second degree *****. I spent time in the Emergency Room, it was extremely painful, and I have a scar that will be on my body forever. This device has a huge design flaw. I used it exactly how I was supposed to, and the top part did not "lock" into place like it is supposedly designed to do, ultimately causing me a lot of pain and suffering. I have sent a demand letter and several emails to the *** company. I sent pictures of my burn, proof of purchase, copies of my medical bills and a detailed explanation of what had happened to me. After complying with every demand they made, which included mailing the faulty product back to them, they refused any compensation and made zero effort to make this horrible situation right. The gentleman I spoke to on the phone said my request for $500,000 was "unrealistic". I thought that my request of that amount was far less than what my skin, pain, suffering, and body are worth. They demanded that I send the Steam Inhaler back to them, so I no longer have the device in my possession. I had hoped that we could settle this matter quickly and fairly easy so I can move on and get passed it without having to seek legal action.

  Business response

  02/19/2024

  Dear ******,

   

  We have begun the request for a product refund. As explained by our legal department any additional request for compensation has been denied. The product was analyzed in our labs on 1-23-2024 and was verified to have no defects in the manufacturing of this product and met all safety standards. Had our safety instructions been followed this unfortunate outcome would have been avoided. You should see the product refund check via US Mail within the next 2-3 weeks.

  Please understand our position in this response.

   

   

  Customer response

  02/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Hello, I appreciate the refund they have. But I would still like some kind of compensation. I realize that my first request for ******* dollars was improbable. I am absolutely willing to settle for a smaller amount. Please tell me what would work for you as well and hopefully we can solve this problem in a way that is best for us both. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Approximately 15 minutes ago, I lifted the water pitcher to fill my ************* reservoir, and unfortunately, the handle broke off. As a result, the pitcher shattered, spilling water across my kitchen floor and damaging the cover to my ice makerboth items I recently purchased within the last couple of months. Attached are photos of the incident, and it was also captured by my Ring security camera. I took a video capturing the aftermath as well.This situation could have been hazardous, especially if my foot or dog were in the path of the falling, heavy pitcher filled with water. The shattered glass and debris also posed potential risks of injury to **** am requesting that Pur reimburse me for the item, totaling $172.86, at the very least. If reimbursement is not provided within 5 business days, by December 19, I will regrettably be compelled to explore further actions, including legal avenues.Thank you for your prompt attention to this matter.

  Business response

  12/12/2023

  Dear ******,

   

  We want to apologize for the overall experience you had with our product. We will be passing this on to one of the supervisors who will reach out to you directly very shortly.

   

  All the best,

  Beautiful by PUR

  Customer response

  12/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The individual assigned to the case is unavailable until January. Given that their product malfunctioned dangerously, causing damage to my personal property, it's unacceptable to expect me to wait several weeks for a potential resolution. This delay, especially considering the extent of the damage and the investment I made with my hard earned money, is both concerning and unprofessional.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business response

  12/21/2023

  Dear ******,

   

  The company responded to your request this morning. 

   

  All the best,

  Beautiful by PUR

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have since purchasing a vaporizer had issues with this product. It hasnt functioned as advertised and it has caused me to have an ongoing sinus issues related to the product not functioning properly. I have called and ordered additional items as suggested by the company. Its been a nightmare working with customer service

  Business response

  08/30/2022

  Dear *****,

   

  We will have one of your associates reach out to you right away for assistance. 

   

  Best,

  KAZ USA, Inc. 

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought a faucet filtration system and a monkey ranch to install It and none of the adapter fit so I called the *** LINE company. After being told that they dont have any adapters and would put me on for a fitting one but do not know when they will be if EVER. So I asked the rep. *** to get every ***** I spent because I cant take it back the store and this product is completely useless and she hung up on me. I EXPECTED MORE FROM THIS COMPANY THIS COMPANY IS INCOMPETENT.

  Business response

  01/19/2022

  Dear Ms. **************************** would like to apologize for the overall experience you had with our product. We will have one of our associates reach out to you for resolution in this matter. This will come in the form of email to your email address provided.

   

  Respectfully,

  PUR

  Customer response

  01/19/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

  I cant return it because its been more than 30 days and who would of thought your business wouldnt have more adapters like it says on your website and box I paid for I want to be refund for the tools I brought to install your product as well! What a joke. Im never buying your products again and Ill advise others to do the same thanks for response.
  

   

  Business response

  01/21/2022

  Dear Ms. *********************************** issues are a concern for many companies at this time and we are deeply sorry for that. If you wouldn't mind responding to our latest correspondence we can help with a product refund. As for the tools, our products do not require tools for assembly so unfortunately we are unable to help with the request for the refund on those tools.  

   

  We look forward to your response and again we are truly sorry for any inconvenience in this matter.

   

  Warmest regards,

  PUR

• Initial Complaint

  11/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a Honeywell D6 Pro Controller, which is a smart thermostat for a heat pump. My Daikin heat pump is a compatible unit for this device. My device was set up and registered under my email address ******************************** after the device was set up, it turned the heat on my heat pump while it was in A/C mode, which made a burning smell come from the unit. The unit also stopped beeping when the mode or temperature was changed. The A/C stopped working. I immediately stopped using the Honeywell product and returned it to the store.Every computer board in my Daikin heat pump has been fried. I paid $5000 for my Daikin Heat Pump back in 2015.I've contacted Honeywell several time by email, with no response.I would like to be compensated for the full cost of my Heat Pump. The Honeywell D6 Pro Controller was a defective device that damaged my Heat Pump, which is a primary heating source in my home. I have 4 young children.

  Business response

  11/18/2021

  Dear **************,

   

  Unfortunately this product is not handled by company. Please reach out to Honeywell Corporate so they can assist you further. KAZ **** does not deal with this type of Honeywell *********************************************

  Customer response

  11/18/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I would like Honeywell to reimburse me for the cost of my heat pump.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business response

  11/18/2021

  Please understand that you need to contact Honeywell Corporate. We cannot proceed with your request as this is not our product and we do not support this product.

   

  Respectfully,

  KAZ USA ****

• Initial Complaint

  11/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I Purchased a Honeywell HWM440 WC Humidifier which was found to be defective the low temp switch did not work. I phoned the Company in question Kaz and they initiated to send out a Replacement and said to re turn the the defective unit back and I questioned them that I would be sending the unit back collect and they said I would have to pay for the return shipment. I am in the process of returning the defective product back and found out that the shipping cost will be more than what I paid for the unit. So I called ******************** and was told that they would not accept collect shipments . So then I suggested since they ship world wide they must get excellent Freight rates being a Corp. So I asked if they would provide me the corp acct number for *** and I can use it to return the defective unit at a reduced cost that was less then what I paid for the Humidifier. The ******** Service agent said they could not do that so I asked to speak to a mangaer or Supervisor and he has said ***** would call me back. its been awhile now and I have not heard back from. her.. Its their product that was defective and I should not be Penalized for their defective product. I only paid ***** for the product and it will cost me 70,00 to return it via ***. I want BBB to have Kaz accept a collect shipment.. Reference # ******-000159. or 20913369-25674454.

  Customer response

  11/18/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

  Business response

  11/18/2021

  At this time we have reached out to our consumer and have resolved this complaint.

   

  Best,

  KAZ ****

• Initial Complaint

  10/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was charged ***** on 09/01/2921 by a company called KAZ USA, INC. the charged appeared on my Chase cc. I have tried tirelessly to resolve this problem but I cannot talk to anyone from KAZ without an account number which I, of course, do not have because I have no idea what this company is. The company will not speak to me. I contacted Chase and they also could not speak to this company without an account number with KAZ. I have never experienced anything so annoying in that a company can charge a person and there isnt any way to refute it. Please help me, I am an elderly 89 year old man without a computer.

  Business response

  10/25/2021

  Dear ****************,

   

  Thank you for your recent query about this charge. You contacted us on August 17th and purchased a 3 pack of PUR water filters for a total of $39.99 under order #******-002199. This will be billed under our company name of KAZ. If you should have any further question's please reach out to your toll free number 1-800-PUR-LINE.  

   

  Best,

  PUR

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩