ComplaintsforSource 1 Flatwork
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a claim for a significant issue regarding the concrete work performed by Source 1 Flatwork, in collaboration with Source ******************** and Empire ************, at my property located at ****************************************The work undertaken involved the laying of concrete in accordance with specified standards. The estimate clearly outlined that the concrete was to be laid at a depth of 4 inches with a commercial finish grade of C40. Regrettably, the executed work does not align with the agreed-upon specifications. The concrete is far from the specified 4-inch depth and is already displaying signs of cracking. They left the job unfinished and very below standard and expectation. This deviation from the agreed specifications has resulted in an unstable slab, causing significant disruption and financial harm to our business. The money spent due to these discrepancies have impacted our operations negatively. Despite our attempts to address these issues and seek corrective actions, there has been no remediation from their end.Our claim is grounded in the violation of ************* consumer protection laws, as explicitly outlined in section 2, chapter 93A of the ************* General Laws. The failure to uphold the agreed-upon work standards constitutes an unfair and deceptive act.Our attempts to reach out have failed in receiving a response from them regarding insurance information, and proof of licensing (home improvement license and CSL).
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3 South St Apt 2
Marlborough, MA 01752-3959
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.