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ComplaintsforMetrowest Dental Center, Inc.
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Today July 1st 2022 i scheduled an appoint for my husband and my son at my local dentist office for a regular cleaning where I have been doing cleanings for a few years now. I provided them with both my sons and my husbands insurance. At no point in time did they say ANYTHING about our insurance not covering something. When the treatment ended we got hit with a $540 charge which the front desk lady said its because our insurance doesnt cover anything that was done to my husbands teeth only AFTER the so called SERVICES were done! This SHOULD have been notified to us BEFORE doing ANYTHING to his teeth. My husband had gone to this dentist once before and what was done to his teeth before was supposedly covered so we paid nothing and this time around they decided to charge us $540 WITHOUT our consent. We would have NEVER agreed to this EXTREMELY expensive cleaning had we have known of the price. The lady at the front desk not only was unhelpful but was extremely rude and couldn't care less that we weren't notified of these treatments were being done. I am BEYOND disappointed and appalled by such disgusting practices and ways to STEAL money from people.Customer response
07/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.