ComplaintsforBMS CAT Boston

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In March 2024, a pipe in our second-floor bathroom failed, causing flooding and water damage in our 2nd-floor bathroom and living room on the first floor. ******** referred us to BMS CAT, which remediated and demolished the bathroom and the living room ceiling. We paid BMS CAT in full for this portion of the job and are not disputing this work performed by the company. We wanted BMS CAT to replace the living room ceiling and reconstruct the bathroom. We also wanted to add a bigger shower, something that insurance obviously would not cover, which was fine with us as we understood this would cost additional funds. We went down the path of working with BMS CAT to get a quote for rebuilding the bathroom. This process took until mid-to-late June. We were told we could NOT get on their schedule until we gave them a deposit of approximately $3700. We were assured that we would be able to "hammer out the details" of the additional work to complete the bathroom once they were on site. They sent out another rep to work up the "final" numbers of the larger shower, and after weeding through all of the insurance jargon of the quote, we realized that they wanted to charge us $12000 to build a 3x5 shower and tile the floor. We felt that this price was too high and told BMS CAT we were not interested in moving forward and wished to cancel our agreement. They assured us that a full refund would be sent. No work was started in the bathroom. No workers were ever sent to our home. The only visits were from a designer to quote the job and then a "production manager" who came out with a sub-contractor to quote the enhanced shower. We were assured that our check would be refunded within 10 business days. We have gone past that time and cannot contact anyone other than a receptionist; they are entirely dodging our calls. We have not received a refund and are getting run around by Nick A, the ** in **.

  Business response

  08/21/2024

  BBB was informed by the consumer within an hour of submitting their complaint that the matter had already been resolved. 

  Customer response

  08/21/2024

  
  Better Business Bureau:
  
  I received my refund check from BMS CAT this morning (shortly after I filed this complaint). As long as the check clears, I am satisfied with this response from the company.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired them to complete a project that began in August and it is still not complete. I have been asking since December for an updated change form and a new invoice that will show credits for items on the initial contract that were not required to perform the required work. When I finally spoke with the manager Nick A on January 18th 3 weeks after I had given all the information to the contractor on 12/29. I was threatened by Nick that regardless of what is listed on the contract I need to pay the full invoice in full or they are going to put a lien on my house.   For example even if for example Covid masks $931.75, use of a backhoe $5,250.24 ad fix a retaining wall $525.02 were not required I still need to pay that amount of the invoice. Nick advised someone would be out right away to fix some of the work as the front walkway issue could not be fixed until spring. They also billed me for 4 dumpsters and the job only required 2. This was all on an email I sent on 1/26/23 to Nick. Temporary power usage $286.34 This was not required as they used my power. Request a change form credit for $286.34 Items 122 and #6 dumpster double billed request updated change form credit for $1,730.40 Biiled for 4 and only 2 were used.

  Business response

  03/29/2023

  RE: Complaint ID ********
  
  We hired them to complete a project that began in August and it is still not complete.
  We wrote an estimate for repairs on 5/21/2021
  -They waited until 9/23/2022 to start the repairs.
  -Some repairs require outdoor work and needed to stop for the winter weather
  
  I have been asking since December for an updated change form and a new invoice that will show credits for items on the initial contract that were not required to perform the required work.
  -On 1/18/2023, the customer and I spoke and we agreed to send a final invoice once the project is completed.
  -I am happy to send an updated invoice before finishing the project
  
  When I finally spoke with the manager Nick A on January 18th 3 weeks after I had given all the information to the contractor on 12/29. I was threatened by Nick that regardless of what is listed on the contract I need to pay the full invoice in full or they are going to put a lien on my house.
  The property has an active lien, due to the homeowners' erratic behavior and our concern about collecting the final payment.
  Property Liens during construction are legal in the state of Massachusetts
  
  For example even if for example Covid masks $931.75, use of a backhoe $5,250.24 ad fix a retaining wall $525.02 were not required I still need to pay that amount of the invoice.
  As explained to the customer, some of the costs not needed (covid masks) would offset the inflation rate between May 2021 and September 2022 when the original estimate was written. The customer continues to try to find ways not to pay for the work we are completing
  -Backhoe costs were replaced by man-hour labor costs
  -The original estimate was submitted to insurance for $85,000 of which the customer pocketed $40,000 by eliminating sections of the claim, customer continues to add and remove sections of the claim based there current opinion.
  
  **** advised someone would be out right away to fix some of the work as the front walkway issue could not be fixed until spring.
  -The customer agreed to have all work completed in the spring
  -We are happy to send a crew out once we have consistent nice weather to finish the project in its entirety
  
  They also billed me for 4 dumpsters and the job only required 2.
  -As explained to the customer, two dumpsters will be removed from the final invoice
  
  This was all on an email I sent on 1/26/23 to Nick. Temporary power usage $286.34 This was not required as they used my power. Request a change form credit for $286.34 Items 122 and #6 dumpster double billed request updated change form credit for $1,730.40 Billed for 4 and only 2 were used.
  -All items not used will be credited and a new invoice will be sent with September 2022 pricing and not May 2021 pricing.

  
  *******************
  General Manager
  BMS CAT of Boston
  here...

  Customer response

  04/01/2023

  
  Complaint: ********
  
  I am rejecting this response and we have hired an attorney.

  Sincerely,
  
  *****************************

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