ComplaintsforTile and Deck Remodeling, Inc.
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I hired this company to fix a problem at my house gas line to be more specific We sign he agreement from them we Pay it the down Payment l, everything went fine till they get the money and simply start ignoring my calls , text message The contract is **** day to complete the job. But now is over 30days and its no doneBusiness response
10/12/2023
TDR thanks all reviews it receives. ******* was a peculiar case where we started a job that was left undone by another vendor hired by him. Unfortunately, it seems like there were issues with previous vendor and we would usually not take a job that has already been started due to not knowing the history of the work that had been done. We now understand why previous vendor left. ******* demands that everything is done on his timeframe only. We had a schedule in place which we went out to complete and upon arriving at his house we find out he had an issue with the company that sold him his stove. We lost a day since nothing could be done that day. We went back two weeks later due to ******* only allowing us going when he was there. TDR has no issue in accommodating a clients schedule, however, that can delay the completion of the job in a lot of cases. We completed the job and scheduled final inspection with inspector. ******* demanded to have inspection cancelled because he needs everything done on his schedule only and could not accommodate the inspectors schedule. Unfortunately, you cant demand things are done on your schedule only, it makes it very difficult to complete a job efficiently. In the end after lots of back and forth, everything was finalized. We thank ******* and apologize that we could not perform the job to his standards.
President
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.