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Find a Location

Heart to Home Meals has 1 locations, listed below.

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    Business ProfileforHeart to Home Meals

    Food Delivery
    BBB accredited business

    Current Alerts For This Business

    Special Notice:
    This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 1/30/2020

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Heart to Home Meals provides a selection of over 160 delicious and nutritious meals, snacks, and desserts. Each order is delivered for free by our local team of drivers, with no subscription, commitment, or minimum order value ever required.

    Products & Services

    Beef, Breakfast, Bundles, Chicken, Delivery, Dessert, Fish, Food, Pork, Soup, Vegetarian

    Business Details

    Location of This Business
    289 Elm St Ste 102, Marlborough, MA 01752-4591
    BBB File Opened:
    9/21/2019
    Years in Business:
    5
    Business Started:
    8/23/2019
    Business Started Locally:
    1/22/2019
    Business Incorporated:
    8/23/2018
    Accredited Since:
    1/30/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    18
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Christopher Webb, President
    Contact Information

    Principal

    • Mr. Christopher Webb, President

    Customer Contact

    • Ms. Emily Mcadams, Customer Relations Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a food delivery service

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KMW

    1 star

    10/18/2022

    Do not buy from this service! I give one star bc I was unable to leave zero. Just the way star rating works I guess. Heart to Home sent us beyond BEST BY or EXPIRED meals. No crackers with soup, and soup was TASTELESS! HEART TO HOME customer service BLAMED all problems on THEIR warehouse ppl. Throwing ppl under the bus and taking no 1st line responsibility....... REALLY GLAD I DON'T WORK FOR Heart to Home! And we won't be eating their meals either.Serve the ppl DON'T MAKE EXCUSES!

    Heart to Home Meals Response

    11/01/2022

    Im sorry that you were unhappy with your service. Heart to Home Meals does stand by our Satisfaction Guarantee and were always happy to provide a refund or meal replacement to our customers when our service does not meet expectation. To provide some further insight about our meals, all of our meals are made and then immediately frozen, which is why you will notice a Best Before date indicated on each label rather than an expiration date. Best Before dates indicate when a product will be of the best flavor and quality, but the meals remain safe to eat well past that date. With that said, it is not our practice to sell meals to customers after the Best Before dates have passed, and we apologize for that. Forgetting the soup crackers was also an error on our behalf, and again we apologize for the inconvenience. We are happy to provide a refund and to help rectify this situation. We would also love to hear the full details of your experience so that we can continue to improve our service. Please feel free to call or email me directly **************************************** or **************.-*****

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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