ComplaintsforLapels Dry Cleaning

• Initial Complaint

  02/05/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  12/16/22 dropped off 4 garments for dry cleaning. 12/21/22 picked up the 4 pieces. 12/31/22 - discovered a large hole and some smaller holes where the fabric was separating from the seams from one of the garments (silk blouse). 1/3/23 returned to Lapel's Kingston location, showed ****** the damage and said it was not there when I dropped the piece off. She said only the owner could so I had to leave the piece and said the owner, ********, would be in touch. 1/13 returned again and told ************** hadn't heard from anyone and wanted to know the status of my complaint. She couldn't say, wrote me up another ticket. 1/18 - finally heard from ******** (owner) via voicemail. 1/19 (7:31am) I speak w/owner who says the holes are from wear, not from the dry cleaning. After a long conversation, ******** agreed to reimburse me cost of the garment for the damage but I must provide proof of purchase. 1/20 - I email copies of my Lapels receipt ($33.60) as well as a copy of my order receipt for the blouse ($32.99). 1/24 ******** emails saying she needs my address to send a check for the reimbursement, but she would be keeping the blouse. I reply: no, I didnt agree to that and thats not what she told me on the phone and that the garment is mine. 1/25 ******** responds: her request is standard procedure in the industry and again requests my address. I respond: no, she cant keep my garment and please just do what she agreedpay for the cost of the blouse and have my shirt ready for me to pick up. She responds: has my address on file and would be mailing reimbursement for the cleaning of said blouse in question, the reimbursement cost of the blouse and the blouse. 1/27 I reply: I'm looking forward to receiving the package and a timely resolution. 2/1 I email: haven't received the package, please provide proof of mailing (receipt with tracking number and date of post). 2/5 to-date: no response from ********, no package. I file this complaint.

  Business response

  02/13/2023

  Hello, this message is in regards to a complaint number ******** issue has been resolved and the customer has confirmed receipt via email. Thank you

  Customer response

  02/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Thank you for your help in this matter.  After additional (email) correspondence I *finally* received my property and reimbursement from the business, which satisfies my issues and/or concerns in reference to complaint #********. I, now, consider my complaint closed and resolved. 
  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩