Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company sent electrician to mount [attach 4 new sconces to new wiring on a porch addition] --simple task --no issues--job completed in 1 hour. Text from owner[ *******************] --**** was $320. I wrote a check for billed amount 6/24/2022. I proceeded to call a contractor friend--talked to neighbors{one of which owns a construction company] and called a previously used electrician--------All folks mentioned above agreed --The one hour job I described was over billed to the extreme -- friends encouraged me to report such a dishonest business.
Business response
06/29/2022
We try whenever possible to give upfront pricing for most service tasks so the client knows exactly what they will be paying for the job regardless if we run across an issue or not. The fixture install was $80 each. Whether it took an hour or 4 hours, they know exactly what to expect as far as a charge. We find that this transparency works best everyone. You seem very pleased with the quality of the work and professionalism of the Electrician. I hope this helps answer your question.Customer response
06/30/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business answered with an attempt to ignore my information with their " company policy". The problem is the business owner never stated policy when I called about the electrical work at my home---he only stated when his employee would arrive--if I would have been informed of his charges before the job was performed I would have called another electrician--I have had various people working on my recently purchased home and all have either presented a contract beforehand or worked on the basis of an hourly charge---which was my assumption with this electrical company --as he did not inform me otherwise when I called about the job.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.