Business ProfileforNew England Ductless, Inc.

We got our mini split system installed over 2 years ago and has never consistently worked. Techs have been out over 10 times and the communication between techs has been horrible. We had a pump fail and then the system failed to turn off like it should have causing a leak and when they came out to replace they said that shouldnt happen again. A year later it happened again only this time we were out of town and the system flooded my sons and daughters room. Resulting in us having to move out while they tore up the two rooms floors and drywall to dry out and to fix all the damage. Then we told them we wanted the pump out. The told us we could do a drain that would go out the front of the house and only be visible a couple inches. That is not what they did they ran a pvc pipe down almost the entire length of our house and our siding is still damaged from it. They also had the pipe draining directly into our foundation. We called multiple times to get fixed correctly the way they promised initially but they never returned our calls or reached out again. The construction company needed it done before putting down new floors and walls so we were forced to call another company to do the work. Once again the system has a leak and NE ductless is refusing to do the work since another company had to fix the drain after they wouldnt return our call. All we want is a functioning system that doesnt leak and our siding to be fixed from the damage your worker caused