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Find a Location

Sentry Auto Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sentry Auto Group

      4100 Mystic Valley Pkwy Medford, MA 02155-6921

    • Sentry Auto Group

      940 Boston Turnpike (Rte 9) Shrewsbury, MA 01545

    Business ProfileforSentry Auto Group

    Auto Body Repair and Painting
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sentry Auto Group sells, services and repairs new and used automobiles. The company also has a body shop and sells automobile parts.

    Business Details

    This is a multi-location business.

    Find a Location

    Sentry Auto Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sentry Auto Group

        4100 Mystic Valley Pkwy Medford, MA 02155-6921

      • Sentry Auto Group

        940 Boston Turnpike (Rte 9) Shrewsbury, MA 01545

      Headquarters
      4100 Mystic Valley Pkwy, Medford, MA 02155-6921
      BBB File Opened:
      1/1/1981
      Years in Business:
      43
      Business Started:
      1/1/1981
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      85
      Alternate Business Name
      • Sentry Lincoln Mercury Sales, Inc.
      • Sentry Ford, Inc.
      • Sentry South Lincoln Mercury
      • Sentry West Lincoln Mercury & Mazda
      Hours of Operation

      Primary

      M:
      9:00 AM - 8:00 PM
      T:
      9:00 AM - 8:00 PM
      W:
      9:00 AM - 8:00 PM
      Th:
      9:00 AM - 8:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      12:00 PM - 5:00 PM
      Business Management
      • Mr. Brian McGrath, Sales Manager
      • Mr. Christopher Lemley, President
      Contact Information

      Principal

      • Mr. Christopher Lemley, President

      Customer Contact

      • Mr. Brian McGrath, Sales Manager
      • Mr. Michael Bourque, Service Director
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sa G

      1 star

      01/18/2024

      I won't bore everybody with the long story yet...Bottom line, they had my car for 119 out of 127 days because they couldn't do the work properly. For the last 3 months of that, they provided me with a loaner. The second time it was in the shop was for 3 weeks. They didn't have a loaner available. I was told I need to get one and **** will reimburse me for the time it was in the shop. They immediately authorize 40 dollars a day for 10 days. If it goes longer, the service department was supposed to let them know. I submitted all the paperwork to the dealership for the reimbursement. **** Authorized 15 out of the 21 days. I will take the 600 reimbursement and seal with the rest. **** sent the money to the dealership, which in turn was supposed to give it to me. The dealership used that money to pay for the loaner car THEY provided me from their dealership, not given back to me as what **** informed me should have happened. I believe that is theft.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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