ComplaintsforAspen Dental

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a balance from Aspen on 10/17/22 for $208.75. Statements attached do not reflect this balance, but rather a $164 balance. Statements show that insurance was not billed, despite having Delta Dental during time of visit and submitted to Aspen in the *******, ** office in person. During a visit in Jan 2023, the front desk stated they didnt have my insurance on file. I have them my card again and they said theyd call me once it went through. No correspondence since and just received a bill from a a collection agency for $208.75. Complete false business practices, unexplained charge higher than what was on statement, and did not follow up with insurance processing as stated. I request these charges to be revoked from my account and the collection agency account to be closed. Name: *****************************, DOB 05/02/1998, Account ********.

  Customer response

  06/15/2023

  I have not heard from the business in response to my complaint.

  Business response

  06/25/2023

  Response attached.

  Customer response

  06/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/18/2022 I went to Aspen Dental in ******* for new dentures. On 7/6/2022, while eating popcorn, a tooth fell out from the upper denture. I got an appointment on 7/7 to see them and they fixed the denture. On 8/5, while eating salad a second tooth fell out and I called them but couldn't get an appointment for that day because they were closing and I was going on vacation. I was able to use my old denture for the week and went to see them on Monday, 8/15. I spoke to the dentist and asked if I could get a new denture for free because I felt like the denture was defective. I was told that it is not defective and that she suggested that I always keep my old dentures on hand in case this happens again. I told her that if I had been in public this would have been embarrassing. She didn't have any empathy and said that some people get two sets of dentures for this reason. She also said that it may be the result of the way I chew my food or that I may grind my teeth or because I'm getting older my bones are different. I told her that I don't grind my teeth and I've always chewed the same way and my old dentures are not falling apart as these ones seem to be. Last night a third tooth fell out of the denture and I am calling them today for another appointment. I've had dentures for over 30 years and this has never happened to me and I feel that the material they used was not strong enough. I'm still working and I have to keep taking time off from work to go to these appointments. A few weeks ago I was at a business dinner and if this had happened while I was eating I would have been mortified.

  Business response

  08/25/2022

  Response attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩