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ComplaintsforLuxx Rx
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On March 9, 2024 I contacted Luxx Rx for Ultherapy treatment. The owner ***** promised an appointment on March 16, 2024 and requested a full payment of $1200. I paid through *****. She further confirmed my appointment date for March 16 through a text message on March 11. On March 16 morning, I sent her a text message to confirm my appointment and her location, she texted me back saying the nurse had overnight emergency and couldnt come to her office and my appointment needs to be rescheduled. I hadnt heard back from her and followed up on March 19th and she texted back on March 20 saying I still need to wait for her confirmation. I followed up again on March 26th, same answer. When I followed up today April 4th morning. There were no replies entire day. I submitted a Venmo dispute since March 31, the status has been showing as pending vendor since then. I would like to have BBB to help me on the complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.