106 Customer Reviews
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Review from Lacey D
1 star06/27/2024
This companys HES program is solely based on Fraudulent activities.They use a miniapolis blower door test which has been proven in other states to be very easy to manipulate, and half of the states in the west have actually banned HES companies from using the miniapolis BD test because of the fraudulent activities increase. I know this first hand because I reported fraudulent activity to my supervisor and I was met with retaliation and also did not receive my last paycheck. Theres also a class action suit against this company following wage theft on their employees, which I will now be participating in.Review from Pamella M
1 star06/04/2024
I wish i could give this company 0 stars. We updated our system a little over 1 year ago with them, and every couple of months they have to come to our home, because the system is not working. Today was 80 outside, and in my house with the ** on, its 77. Every change of season, we have to call them because nothing works. Not to mention that the people they sent seem to barely know what they are doing. Working with this company was the worst decision we made.Since the beginning with the mess they made to install everything, to the settings in the system being wrong (which they had to come to our home 4 different times to figure it out), to the astronomically high electricity bill we get now, to the actual system never working properly, this company and their products are a disaster.
HomeWorks Energy Response
06/05/2024
Hello *******. I'm very sorry to hear about this and we want to help resolve this for you. I see that you also posted the same message on our ****** reviews page and that one of our managers responded to you. Can you provide the full name and address of where the work was done? We're not able to locate any account under your name or by searching the email address "**********************". Thank you.Review from Craig C
1 star05/16/2024
This company is shady. they use the Mass Save energy audit as a way to get into your house and the try to up sell you in things that you do not need. The purpose of mass save is to help homeowners get a more efficient home at an incredible discount yet that try and upsell you on things that are way overpriced and unneeded. I wouldn't recommend this company to my worst enemy.HomeWorks Energy Response
05/17/2024
Hello *****. We're very sorry to hear that you feel that way. I see that we did some work for you a little over a year ago in April 2023, but I don't see that you reported any problems at the time. Can you share what problems you had so we can look into this for you?Review from Thomas B
2 stars05/02/2024
Im November of 2023, I foolishly put down a 150 dollar deposit for an installation of attic cellulose insulation to get the rating up to R60. The quote showed a hefty discount and I was told the installation crew could likely be there in a few weeks. Subsequent to that I was told I needed to pay 250 dollars to confirm I didnt have k*** and tube (ungrounded wiring) which an independent electrician had already told me I didnt have. Foolishly, I paid this, because HomeWorks promised this charge would be subtracted from my final bill. Then I received a revised quote with all the original discounts removed. So now Im 400 dollars down. HomeWorks wins, I was a *****************, and I simply want to cut my losses. I request my 150 dollar deposit back in March 2024. Two months later I still dont have my money back. I would really like my 150 dollar deposit back.HomeWorks Energy Response
05/03/2024
Hello ******. I'm very sorry to hear about this situation. I just reviewed your account and see that a refund was processed to your credit card this morning. You should see it posted within 7-10 business days.Review from Dan K
2 stars03/06/2024
HomeWorks came on time and were pleasant to deal with but in changing my thermostats, they failed to connect all the wires and half my heating system wasnt working and it took me over a year to discover the error. When I found out about the problem, I gave them the opportunity to make it right but other than apologizing, they did nothing. If you use these people make sure you triple check their work. In my view, a bit sloppy. They should have procedures in place to catch errors.HomeWorks Energy Response
03/08/2024
Hello ***. Upon reviewing your account, I don't see that we have spoken to you, or have any records of any calls from you since August 2022. Can you tell me who you spoke to, or what number you called?Review from Maia R
5 stars01/24/2024
Worth it! We recently moved into an old home with no weather sealing or insulation. *** and his crew worked tirelessly on the house for two days. *** and everyone on his team were extremely respectful and thorough, keeping us in the loop about everything they did. We could have never afforded to insulate our home without the program. I am extremely grateful we had the opportunity to work with Home Works Energy and Mass Save. Very excited to not spend the rest of the winter freezing!Review from Mario A
1 star01/05/2024
A scam! I am trying to get my $10,000. Rebate, as promised. No one is acting responsibly, every time I submit information, it changes I never received documentation as the process went along, and now Im trying desperately to obtain information. Ive paid in full $26,458.40 Bank shows Home Works Energy cashed and processed checks ( stamped on back)Going in circles. Really starting to feel like a scam! Ive done everything I could, as expected, now I cant even get someone to help me!HomeWorks Energy Response
01/08/2024
Hello Mario. I see that you contacted us a few weeks ago for the paperwork needed to process your rebates. HomeWorks Energy does not actually handle the rebate payments, those are all handled by Mass Save, please contact them directly. Here's a link to how to reach them.
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Review from Jessica L
1 star09/30/2023
I put down a $150 refundable deposit back in 2020 when I had a guy come by to give me a quote on mini splits. Covid happened shortly thereafter. I was unable to proceed with purchasing. I have been trying to get my measly $150 deposit back for years now. **************** has given me the run around several times. Ive even been lied to, saying my paper check was in the mail. That was untrue. I had them in for work before 2020 but I will NEVER do business with them again. Theyre dishonest, unorganized, and scammers.HomeWorks Energy Response
10/03/2023
Hello *******. I'm very sorry for the delay in the processing of you refund. After reaching out to **************** I was told we did issue a check back in July but apparently you did not receive it. They will be issuing and mailing you a check today. If you do not receive it in 7 business days (by Friday 10/13) please contact ***** in Finance directly at ************.Review from Mark D
3 stars09/17/2023
Right now, I am hoping the bosses see this complaint from a 5 year customer. Could not be happier with the new heating system. It is quiet, efficient and stays right at the temperature you set the thermostat. I also had the attic and walls completely insulated and what a great job. Good guys.The insulation not only keeps the house warm, but quiet ,also. No more hot water tank, too Now, I get a yearly phone telling me the system needs service to keep it functioning properly . How much? $289.00 per year OK. So now , 5 years later I get the call to schedule an appt. and the charge? $389.00. Really. I made the appointment and slept on it , now considering canceling this October appoint. Somebody better explain to perspective clients, what happens after the purchase........; The tech spent 20 minutes in my basement last year...............HomeWorks Energy Response
09/18/2023
We apologize for setting conflicting pricing expectations for your upcoming visit. Our combination boiler maintenances are ordinarily priced at $389, but we will honor the originally-quoted price of $289 for your plan. A representative will be reaching out shortly to confirm via phone. Thank you for being a valued HomeWorks customer!Review from Sunanda N
1 star08/08/2023
I had a terrible experience with this company. One of their techs installed a new thermostat in our attic that stopped working 2 hours after he left. When I called the company, they said the only person who could fix it was the original tech and he is out on vacation. I've been calling them to get it fixed and they are giving me the runaround with no one taking responsibility for the fix. I have to wait for several minutes each time to speak to someone and then they transfer me to another department where the call gets cut or the person passes me on to the next person. Two days and eight phone calls later no accountability yet from HomeWorks.HomeWorks Energy Response
08/08/2023
Hello *******. We're very sorry to hear about the issue with the thermostat and the difficulty getting in touch with someone. I was able to locate the phone calls you made and also did see that the agents you spoke to did escalate this to the appropriate department. Upon receiving notification of this review, I reached out to the Leadership of that team and was told that a Manager is heading to your home as we speak to make any necessary repairs. Please feel free to send an email to ****************************************** if you need further assistance.
Customer Review Rating
4.36/5stars
Average of 106 Customer Reviews
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