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Find a Location

Carlino Guitars has 1 locations, listed below.

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    Business ProfileforCarlino Guitars

    Music Instrument Store

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Carlino Guitars specializes in a wide selection of band instruments, DJ equipment, specialty items and more.

    Products & Services

    Guitars, Amplifiers, Accessories, Amplifiers, Accessories, Custom Guitar Straps

    Business Details

    Location of This Business
    135 Mystic Ave, Medford, MA 02155-4640
    BBB File Opened:
    5/29/2008
    Years in Business:
    20
    Business Started:
    11/7/2003
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    2
    Hours of Operation

    Primary

    M:
    11:00 AM - 9:00 PM
    T:
    11:00 AM - 9:00 PM
    W:
    11:00 AM - 9:00 PM
    Th:
    11:00 AM - 9:00 PM
    F:
    11:00 AM - 9:00 PM
    Sa:
    11:00 AM - 7:00 PM
    Su:
    11:00 AM - 6:00 PM
    Business Management
    • Mr. Edward J Carlino Jr., Owner
    Contact Information

    Principal

    • Mr. Edward J Carlino Jr., Owner

    Customer Contact

    • Mr. Edward J Carlino Jr., Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/22/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On December 22, 2019 I ordered a guitar from ***** Carlino of Carlino Guitars, based in **********. The guitar was to be one of a limited run of 50 to be made as a signature model based on a guitar that was made for guitarist *********************** of the rock band Cheap Trick. I never received it. Amount paid was $3333.33 plus tax and shipping. I have been in contact with seller many times and there's always an excuse. Last contact was on February 3, 2023 where I told him I wanted my money back. I was told that he was waiting on the person who applies the finishes to the guitars to send him the completed product and of the next batch of six guitars coming in one would be mine. So, I gave him one more chance. Since that time crickets. Looking online it appears that I'm not the only one who's been scammed for the very same ghost guitar. After four and a half years I'm calling it in. At this point it hardly matters to me if he is telling the truth - doing business like this is not sustainable or acceptable. Waiting nearly a half a decade or more to receive a product that one has already paid for might be acceptable if what was contracted was the construction of a temple or a church, but it hardly seems appropriate when ordering solid-body electric guitars.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deanne L

    1 star

    02/18/2024

    My husband paid for a guitar in full and was totally ripped of by Eddy *********************** he gave every excuse in the book as to why the guitar was never sent, this guy is a *****! DO NOT DEAL WITH HIM! I cant believe he hasnt been charged & jailed for all of his illegal activities!

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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