Customer ReviewsforAgero

I asked to cancel and refund my money . Which they did not do. All they do is dispatch . I was told by the service guy .and I could have paid less .

I broke down in my truck and they only tell me Im covered for 10 miles my insurance agent who I called said I have no cap on my coverage Im 40 miles from home and they dont wanna send me service without paying out of pocket. The worst customer service I have ever received as a tow operator who does work for them they dont wanna pay for anything. They cant take care of their customers let alone their providers.

Absolute worst company I have ever dealt with! My daughter called roadside assistance for help with a flat as I was unavailable to help her. The tech damaged our vehicle. Trying to get them to pay for the damage has been infuriating!! They bounce me around to different people, make me fill out forms, get quotes from shops then email me back saying they never got the formal quote i sent with the claims forms and damage picture. The tech that damaged my daughters car even called me and harassed me about the damage to the vehicle in the middle of the claims process. I have been bounced around call centers. Had someone call saying they were a customer advocate that takes surveys of customer somethings. Did not even know what he surveyed! I asked him. He did not know. Just answers the phone and sends me back to claims people who are NOT processing my claim. Can't say it enough, Agero is hands-down the worst company I have ever worked with. Do yourself a favor. Call a friend to help. Agero will end up costing you more time, money and frustration than was saved by calling for assistance.Show less

This company is a scam!! Do not use this company. The tow driver hit my car causing 2000 worth of damage. Acknowledged hitting my vehicle then proceeded to give me his business card and said he would fix the damages. He then later denies hitting the car. Called the insurance company to report the incident was told to take car to the shop where it has been sitting for OVER A MONTH. They do not respond when you call them, asked for the same paperwork for weeks until i had to put the shop and the insurance company on a 3 way call. I have lost so much money dealing with this company. After further review they have did this to ALOT OF THEIR CUSTOMERS. After a tow company damages your car they will leave you out to dry. This company has cost me so much money and time im a single mother and i feel taken advantage of. This was my only source of transportation and they gave me the run around for weeks to say they are not fixing my car. So now i have to pay to get my car out the shop and pay for the repairs out of pocket which i was directed to take the car to the shop from the insurance company. I had to tow the car to the dealership because he cracked my radiator and now i have to tow it back. THATS 600 dollars without even getting the car fixed!!! Im so disappointed in this company. I will be contacting a lawyer because from all the reviews i have read, they damage majority of the cars they have towed. We should not have to pay for their mistakes. It saddens me to know that business are allowed to get away with this unethical practices. I basically paid them to damage my vehicle. My insurance company is USSA i cannot believe they are even associated with a company like this. USSA is a upstanding company but If they are gonna do business with company they will be losing a customer.

My car was towed from my driveway due to a flat tire, so I called my insurance company for roadside assistance. The towing driver scratched my rear wheel hubs, but I only noticed after he had left. When I reported the damage to the company, their customer service was unprofessional and made it difficult for me to submit all the required proofs without clearly communicating what was missing through emails.After speaking with a representative and submitting additional evidence, I thought I had finally resolved the chaotic situation. However, the representative told me I needed to submit more photos as proof. Before a decision was made, the driver who towed my car called my personal phone number, claiming he didnt scratch my car and accused me of trying to steal his money. He threatened to take me to court, which I found both audacious and harassing.This could be considered illegal and verbal harassment. To make matters worse, the company ultimately denied my claim, allowing the driver to get away with the damage. Now, I have to spend $610 to fix my wheels and another $300 to rent a car due to this mistake. The company is essentially protecting their employees misconduct, knowing I wouldn't hire a lawyer, which would cost me another $3000 to recover $600.The towing driver looked intimidating, and as a woman, I fear continuing to pursue my money. This company is clearly unethical, with bad people protecting each other. Shame on this company and everyone who works there.

called my insurance company to get my truck towed for the next day through Agero. The repair shop/Tow company informed me the next that they had not received a ** to tow my truck. I called the next day and was connected with Agero and come to find out the tow had been canceled. I tried to get them to send the ** to my repair-shop/tow company and wound up arguing me. I said fine I'll just call the tow company myself and file a reimbursement claim with my insurance company which I have road side assist with. Don't use, deal with or recommend Agero for anything. I have no idea how they got an A+ with the BBB? I'll give a MINUS -2 STARS.

Horrible horrible horrible. Took hours for a return call. Then they said I had to stay with my car in order for it to get towed. Said a tow would there at 9am. So we waited. I had 3 small children with me. In the middle of no where. At 840am... received another call stating that they are unable to locate a tow company. By 10am they found someone. Took them 15 hours. For ************************** the middle of no where with 3 small children!!! Then they tried towing my car to a shop that no longer existed. I had to deal with that mess. Worst experience ever!!!!!!

The absolute worst company I have ever dealt with. Hands down.

Just want a detailed receipt of my towcouple hours later and agreo customer service sending us to every other department just to get sent back to the previous department then get sent to ***** and STILL NO RECEIPT! I was told by the dealership to get a detailed receipt from agero in order to file a claim so that I could get reimbursed and they will not comply!

If I could give zero stars I would! Absolutely horrible service the technician damaged my battery during service which resulted in me having to replace my battery and they refuse To reimburse me for the damage. Claiming that the incident didnt happen. when they were two witnesses who witnessed the incident, they never even reached out to them for statements. The person responsible for handling the claim was not empathetic at all and insinuated I was lying about the event when I provided more than enough information, including pictures and a receipt for the incident.