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ComplaintsforMethuen Podiatry
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
*********** DPM cut my toenails 12/16/2021. He wrote it up in such a way that ******** and BC/BS would not pay I appealed but did not learn until o/a 04/26/23the ******** paid $114.57 **/BS $28.65. **** charged me $55 which I paid immediately to maintain my credit rating.I have spoken to his office manager 4 times in the past six weeks yet *********** has not paid me the $55 he owes me.Customer response
07/05/2023
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Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****************************Business response
07/06/2023
In response to the complaint against me, the patient (who has instituted this claim), presented to my office, and was very clear about what he wanted me to do for him. On his intake forms, he stated he was here "to have his toenails trimmed". As he was a new patient, I reviewed his medical history, his medicines, his allergies, his surgical history. And then, as I was asked to do, I trimmed his toenails. I billed his insurance for a new patient visit, and the services I performed. Unfortunately, as he does not have any systemic illnesses to quality him for toenail care, his claim was denied. ******** denied the services because "not covered because it was not deemed as a medical necessity by the payer". I'm not sure what he meant by me "*******" him. I thank you for your attention to this matter, ************************, DPM
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.