ComplaintsforChristmas Tree Shops, LLC
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hello I ordered three items from the Christmas Tree Shop over a month ago. I recently wrote them to complain the delivery said packages never came to my home address. I complained to the post office and they said they could of been stolen. I am asking for refund or said items which were insured by the Christmas Tree Store be replaced. They have no direct number and I am writing to them by email. My total refund should be about *****. Thank You, *********************Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Trying to use a gift card to Christmas tree shop that I was gifted. For my birthday in February. I was told at the store today they are not being accepted. That should not be allowed. That was money spent in that store already and I should be able to use my gift card. Once heard that this store was closing they did not give a date when we could use gift cards until like other retail stores have that have closed down. We should be given a date that we can use a gift card until. This is unacceptable. Please return my message I would like to use my gift card that was gifted to me for my birthday.Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- Christmas Tree Shops, a chain of retail stores based in ************* - They ordered ***** units of our award-winning Children's toys, Ollyball. - We were sent PO #******* from Christmas Tree Shops in the amount of $24,000.00 (attached)- We shipped all ***** units to them on 6/28/22. We have a signed **** of Lading (attached)- We invoiced Christmas Tree Shops and were told by *************************** the (attached)- *************************** and ********************* at Christmas Tree Shops have emailed us promises to pay, the latest was a promise to pay on 10/7/2022. - *************************** and ********************* at Christmas Tree Shops are no longer responding to our emails. - We have copied the owners of the company, AP and customer service for an answer.- Please have them pay the balance via direct deposit as we are setup in their system to do so.- There has been no dispute on their end other that promises to pay they do not keep.Customer response
10/31/2022
We have not been paid nor have we heard from Christmas Tree Shops. They have made their fourth promise to pay on this invoice from May 22 but have yet to receive payment.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.