Business ProfileforBest Western Milford Inn

I stayed at the Best Western Milford MA Dec 1 and 2, 2023. When I checked out I was told I must pay $279.56, even though I had already fully paid this reservation using 2 gift cards via Best Western's website. I even sent the hotel manager (*********************) copies and email confirms of the prepaid reservation for $206.29. ***** eventually reimbursed my credit card $206.29. He stilled owed me $73.27 but refused to refund that amount, stating the total stay was $279.56. I provided him the documentation of my prepaid reservation for $206.29 but he insisted the total stay was $279.56. I even called Best Western corporate and logged a case. They eventually told me I had to contact the local Best Western in Milford, **, even though I showed them the email chain to hotel manager *********************. They said they couldn't do anymore. I even disputed the charge with my credit card and they said they couldn't do anything and that I'd have to contact the hotel. I felt helpless and nowhere to turn except filing a BBB complaint. This has been very frustrating. All I want is the remaining $76.27 Best Western owes me. I even told them I would file a complaint with the BBB and they didn't even care. This Best Western is Milford is very bad. I was not able to sleep the entire night of day 2 due to a party next door. Called the front desk multiple times and they did nothing to stop it. I should have called the police since the hotel didn't care. The hotel also was housing 50 plus migrant families who cleaned out the breakfast food each morning. I'm fine with hotels housing migrants and support migrants coming into our country. The hotel needs to do a better job of managing them so us paying customers have a good experience. These migrant families had nothing to do all day and took over all the common spaces in the hotel. All I want is a $76.27 credit and Best Western Milford would rather me report them to the BBB than give me a credit. Very sad and unprofessional.