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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In January 2019 JEP Contracting was hired to rebuild my home which was destroyed by a fire. The house was completed November 2020. In the spring of 2021, pools of water were forming in the back yard and the drainage system wasn't functional. In July 2021 during a period of heavy rain, my basement flooded due to the electrical contractors who installed the cutoff for the sump pump not enabling the sump pump. As a result I lost my flooring, wallboard and insulation had to be removed by Servpro at a cost to myself in excess of $5000.00 . As of today (August 1) the flooding ** the back yard has yet to be remediated in spite of JEP Contracting's assurances to the nextdoor neighbor, the town management and myself. In addition I'm still missing my basement flooring, and the insulation and wallboard remain unfinished. I desire to have to backyard work completed to everyone's reasonable satisfaction, my basement put back the way it was when I moved back in November 2020 and a refund for the cost of hiring Servpro.I will upload the cost of payments to JEP Contracting tomorrow.Business response
08/03/2022
Good Morning Alex
I am sorry I have not contacted you and resolved the issues. I can drop by on Tuesday and discuss a plan moving forward.
Thank you
*******
Customer response
08/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as a first step pending written documentation of the work to be done and how it will be done.
Sincerely,
*****************************
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Contact Information
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.