Business ProfileforSclamo's Appliance & Furniture, Inc.

On 2/28/22 I placed an order for Savesto 3-pcs sectional with Ottoman 31104-64,31104-65,31104-46 and 31104-08. The sectional was on back order, and I received it on 5/31/22. Just recently I noticed the Frame inside the arm of the corner chair (31104-64) was not solid and presses down I believe the frame is broken. I called the store that I purchased it from Sclamos Discount furniture ( 3rd party retailer) on 5/29/23 at 10 am and explained to them what was going on and that it will be 1 year in a few days and I would like to have my sectional repaired under the warranty. They said that I need to speak with peter Sclamos because he handles the warranties, but he was with a customer, and they said they will have him call me as soon as he is done with the customer. He never returned my call so on 5/30/23 at 10:30 am I called the store again I spoke with peter he said he needs to look up my purchase order and will get back to me. Once again, he never returned my call. I called back on 5/31/23 and talked to peter again he said he just got in and will call me back. And again, he never returned my call on 6/1/23 I called back, and they said peter has the day off and said they will have him call me first thing Friday morning 6/1/23 he never called me. On Saturday 6/2/23 I went to the store and spoke with peter he said it is well over a year and there is NO warranty. I told him that the frame has a limited lifetime warranty and 1 year on labor. And I told him I called him before the one year. His reply was the arm is not part of the frame so I can’t help you. I called customer service at ****** **** and they told me that the arm is part on the frame and does have a limited lifetime warranty. I am very disappointed by the customer service from this third-party store. please help me resolve this issue This is covered under ****** ********* warranty but I have to file warrantty claim from 3rd party retailer where purchased and they refuse to help me