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Business Profile

Curtain Manufacturers

Kwik-Hang

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Curtain Manufacturers.

Complaints

This profile includes complaints for Kwik-Hang's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kwik-Hang has 2 locations, listed below.

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    • Kwik-Hang

      521 Mount Hope St North Attleboro, MA 02760-2611

    • Kwik-Hang

      521 Mount Hope St Ste 206F N Attleboro, MA 02760-2611

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered curtain parts from Kwik-Hang on February 12, 2025 and our credit card was charged $26.07 on February 13. This was our second order from the company and we really like the products.**** records show that the package was shipped from ************* on February 18 and arrived at our local post office at 3:49 am on February 24. It was marked "Out for Delivery" at 6:10 a.m. that same day and since 9:48 p.m. the status is "Awaiting Delivery." In short, the package appears to have never been delivered and just vanished after it left the post office to be delivered. We have no history of problems with package theft at our house and we were home on February 24 to receive mail and packages.We filed a missing package report with the **** office on or about March 5, 2025 and checked back with the **** office on March 21 in person. We were told that they have categorized the package as lost. **** staff also told us that Kwik Hang insured the package for up to $100 and that only Kwik Hang could make an insurance claim.We have related all of this to Kwik-Hang along with a pdf of the tracking records in emails dated March 13 and March 24, 2025, asking them to reship the order. We have received no reply to either of our emails and cannot find a phone number for the company.We then disputed the charge with our credit card company.

      Customer Answer

      Date: 04/08/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me: The issue is the middle bracket not the end brackets the end brackets are perfect. They are starting. They are made of quality. The middle brackets that I purchased from your company are the ones that are defective. I will be elevating this to the Better Business Bureau and my financial institution for them to engage at this point.On 03/27/2025 12:17 PM EDT ***** ********* ********************************** wrote:Thank you for reaching out. Were sorry to hear about your experience and appreciate the opportunity to clarify the situation.After reviewing your order, we found that only the center support brackets were ordered from us. I'm sorry, but there is no record of you buying the end brackets from our official online store or our Amazon storefront. To better understand the situation, could you please send us photos of the end brackets youre referencing, along with the order number?Kwik-Hang brackets are designed as a complete system, with center supports and end brackets specifically engineered to work together. If the end brackets you have are from a different company, they may not be compatible with our center supports in size, shape, or fit. Unfortunately, we cannot guarantee that our products will function properly when used with third-party or imitation parts, and we do not design our items to match the specifications of products from other brands.Additionally, if all three center support brackets broke during installation, this may indicate that they were being installed on trim that is not compatible with our design. Kwik-Hang brackets are intended for standard door and window trim use and may not perform appropriately on trim outside of those specifications.We recommend purchasing all related components directly from Kwik-Hang to ensure compatibility and quality. In this case, we encourage you to contact the retailer from whom you purchased the end brackets, as their specifications differ from ours.***** ********* Kwik-Hang ********************************

      Customer Answer

      Date: 04/07/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and never received, emailed company 3 times and have not heard anything.

      Customer Answer

      Date: 02/03/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      #1 I am seeking explanation as to why the full amount paid was not refunded upon return as no restocking fee was explained on site. There was over a $20 difference, and I had to pay postage for return shipping.#2 In the 3 orders placed, one bracket was damaged and I could not get a resolution on that either. The automatic generated emails state they will respond in 2-3 days. It has now been 19 days and my emails and inquiries go ignored.

      Customer Answer

      Date: 08/02/2024

      I have not heard from the business in response to my complaint.

      This appears to be the  norm for them. I see their advertisement on my FB page continually; I've even commented on the feed. No response there either.

    • Initial Complaint

      Date:01/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 certain end brackets. When they arrived and I went to hammer the refund one into place, the tack broke off. Since then I have emailed them twice, messaged them on ******** and Instagram and no response. I will be following up with my bank to file a dispute for a full refund.

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their product in order to hang curtains at a new property. I purchased them on November 23rd for a move on Dec 1st. I paid $83 including $7 shipping. I did not receive the product until December 21st. Almost a month later. I contacted their "customer support" 5 times with little to no response other than "your item shipped". Why did it take almost a month to receive my product. By that time I had already purchased other window dressings. So when I received the product I asked for a refund. They only refunded me $75 and made me pay the $13 to return the product before they would refund my money. They have absolutely NO customer service and they hide behind "we are a family owned company please by nice". What a joke.

    • Initial Complaint

      Date:08/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER NUMBER #****** / **** tracking number:9434611206238115220440 July 29, 2023 $131.28 total spent Double Curtain Rods Brackets 2x Matte Black $33.98 Double Curtain Rods Brackets 2x Silver $33.98 Curtain Holdbacks Matte Black $16.99 Curtain Holdbacks Silver $16.99 Single Curtain Rods Brackets Matte Black/ 5/8in $12.99 Single Curtain Rods Brackets Antique White / 5/8in $12.99 Never received product. States delivery date of 7 August 2023. Contacted via email 4x since 8 August 2023 no response. Would really like the product order fulfilled or a full refund. Police report filed also: #************

      Customer Answer

      Date: 08/27/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a loyal customer of ********************** as this is my 3rd order and I have also referred a friend of mine who has also purchased. I made a purchase on 2/17/23 for 3 curtain rod brackets and 1 center support bracket. Once they arrived, I realized they were the incorrect size, so I followed the instructions to return the items within a couple of business days of receiving the items. I also packaged them back in the original packaging as the company requests. I checked the tracking number, and the package shows delivered on 3/1/23. I have emailed the company twice for a status on my refund over the course of a couple weeks and no one has responded. Their website says theyll respond within two business days which is not true. I only want a refund for my order, as I have already placed/received another order with the correct sizes. Please help!

      Customer Answer

      Date: 04/10/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Order placed on 2/24/23 for $168.47; order # *****.-Delivered 3/3/23. Emailed on 3/3/23 that all 6 curtain rod ends are broken and included pictures. Received auto reply that email was received.-No response back from inquiry to replace broken parts -Returned entire order on 3/16/23 since they have a short return window; included much more protective packing that it was received with. Cost $20 to send back. Tracking # **** **** **** **** **** 62.-Return delivered 3/18/23 -I am requesting full refund of my order amount $168.47 plus the return shipping amount of $20 for a total of $188.47 - I should not have to pay for return shipping when it was not my fault it arrived damaged and the company doesnt have the decency to reply to customers. I wish I would have seen the BBB reviews and ratings before I ever purchased.

      Customer Answer

      Date: 04/09/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A CURTAIN ROD FROM THIS COMPANY ON OR AROUND 1/20/23. IT WAS SHIPPED ON 1/24/23, I RECEIVED IT 1/26/23. IT ARRIVED BROKEN, I IMMEDIATELY MESSAGED THEM ABOUT IT BECAUSE I JUST WANT ANOTHER CURTAIN ***. I HAVE SINCE SENT TWO MORE MESSAGES, (THEY DO NOT PROVIDE A PHONE NUMBER). I STILL HAVE NOT GOTTEN ANY RESPONSE.

      Customer Answer

      Date: 02/17/2023

      I have not heard from the business in response to my complaint.

    Kwik-Hang is NOT a BBB Accredited Business.

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