Business ProfileforHerb Chambers of Natick, Inc

I purchased a 2016 Lexus IS300. When I test drove the vehicle, the *** warning light was flashing. I was told that it was no cause for concern, a tire was low on pressure. The next day after purchasing the car, the warning light was still on. I called on Monday and spoke with ****, and he advised me to contact the service department. I called them and spoke with someone who told me that he had to speak with his manager because it was *****, and he stated he would call me back before the end of the business day. He never called me back. The next day I spoke with ******, who spoke with the parts manager and he advised that the sensors would be ordered. A few days later I called the service department and spoke with *** who said he would have to go to the parts department to see if the sensors were in and that he would call me back. He never called me. Two days later I called the service department again and spoke with **** who told me and I am quoting him, "I will find out all the logistics, where the part is, when it will be in and I will call you back before the end of the day". He never called me. The next day, I called again and he said to me in a very short manner and unpleasant tone "we ordered the part, we will call you when it's in." When he first answered he did not remember me. I understand he is busy, but he truly made me feel as if I was bothering him. Over a week passed, when he called me saying that the part was in and how soon can I come in. When I told him that **** from his department had called me earlier and that I had made an appointment for two weeks out because they were filled up he said to me "I just want to get past this." After a long pause he corrected himself and said "I want to get you past this too." So I dropped off the car and after picking up the car I noticed that a good deal of quarters that I had in the cup holder were missing. Anywhere up to $20 in quarters missing. I was sadly let down on many levels. I will never go back

 We're disappointed to hear about your experience. We aim to provide excellent service and it's disappointing that this wasn't reflected during your visit. If you'd like to discuss further or need assistance, please reach out directly. Thank you, *********************** - General Manager - ************************************