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ComplaintsforWeruva International, Inc.
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought 6 cans of the Chicken Formula Hydrating **************** in Gravy (both low phosphorous blends) & neither cat will eat these. I wouldnt even call them finicky eaters as they eat everything from raw and cooked organic meats to a number of the better quality canned foods & rarely resist cleaning their bowls. Spent **** twice here so out nearly 12 dollars. A refund is needed. I'm beyond frustrated as the same thing happened the last time I tried something from this company. Receipt of photos of the food can be emailed if needed.Business response
11/03/2022
We encourage the customer to pursue a refund with the seller directly and are happy to help that process. Weruva is the manufacturer, not the seller, and does not sell directly to consumers. This customer transacted with a retailer and that retailer can provide a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.