ComplaintsforWhiteacre Properties, LLC

• Initial Complaint

  04/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not selling my property. Please have this business to cease all communication with me. I did not provide them with my property/address information. They have violated my right to privacy.

  

  Business response

  04/10/2024

  We are very sorry for any inconvenience. 

  We have removed your information from any & all communications.

   

  Thank you

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Whiteacre Properties LLC is mailing out a photo postcard that on the front has a photo of a house and the promotion lines: "Selling a Property is a Big Deal. These home sellers trusted Whiteacre."My complaint is that the photo is my house which is not for sale and hasn't been for sale. And I never heard of Whiteacre until this postcard arrived today.It's FALSE advertising at my expense since the cards have obviously been mailed throughout Dorchester, Greater Boston (and probably online sites.) I called Whiteacre's office in ****** and **** (who answered the phone) said the photo was from ****** and in public domain. That seems wrong and totally misleading to people who see the card. I've never posted a photo of my house online so why should this business be allowed to use it since ****** photographs neigborhood randomly? If it is ********* hate it and the business who uses such without consideration of private home owners.

  Customer response

  12/17/2022

  I have not heard from the business in response to my complaint. I'm not surprised since the person at its office was totally unsympathetic  when I contacted them about the issue.

  

  Business response

  12/19/2022

  Dear *****,
  
  
  Let me start by apologizing for any inconvenience. We've stopped all marketing mail sent to your address at ******************************************** the postcards; they're certainly not meant to upset anyone. The "photo" you're referring to is simply a publicly available ****** Street View Image (Link Below). Also, we're not realtors, or asking if Dear *****,
  Let me start by apologizing for any inconvenience. We've stopped all marketing mail sent to your address at *********************************************** the postcards; they're certainly not meant to upset anyone. The "photo" you're referring to is simply a publicly available ****** Street View Image (Link Below). Also, we're not realtors, or asking if you've posted the property for sale. We're local home buyers, that are looking to buy properties in your neighborhood. That's all.
  
  I wish you the best and have a wonderful Holiday season.
  
  
  
  
  
  LINK --- https://www.google.com/maps/place/30+*******,+******,+**+02122/@42.2995725,-71.0521226,3a,75y,67.07h,90t/data=!3m6!1e1!3m4!1sDkufFDrGMbvFcN70zSpkuA!2e0!7i16384!8i8192!4m5!3m4!1s0x89e37ba73afa2cd9:0x3c3cca13815236ea!8m2!3d42.2996484!4d-71.0518667)
  
  
  
  
  
  
  
  

  Customer response

  12/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  The person who wrote the response didn't understand the complaint. My house photo is being used to promote their business of buying houses by peppering neighborhoods with postcards implying that I was a satisfied customer of theirs. 

  I don't care that they got the photo from ********* there are plenty of other houses they've sold that work so why mine.

  Thanks,

  jan
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  12/21/2022

  Hi *****,

   

  To clarify; ONLY you received a postcard with your property's photo. No one else.

   

  Customer response

  12/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I trust that the owner is being honest that he only made and sent one postcard and that it was mailed only to me. I hope that's true.

  With that, I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Whitecare Properties been sending post cards with my house on it requesting to buy, this been going on for quite some time now. I am tired of them sending mail addressed to my mother when I have texted/called them to stop and is not interested. I think it's disrespectful and creepy for an so called reality company to be taking pictures of ones house and then send postcards with their house on it. I've sent a cease and desist by email on 9/12/22 requesting them to stop sending mail to my house. I got a response to my email same day that the address would be removed from their mailing list. Why on October 3rd I received another postcard and I forwarded my cease and desist email to them again, but this time no response. So today 10/24come home from work and there's another postcard in my mailbox from them. I called and a woman answered claiming she would remove the address. I am tired of this nonsense and they need to respect the wishes and remove the address from the list. We're not interested in selling and they need to stop harassing.

  

  Business response

  10/25/2022

  Hello,

  I can confirm all marketing (including the postcards referenced) have stopped. Proof is attached on this message.

   

  We are very sorry for any headaches we may have caused.

   

  All the best.

  ****

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in Late November/December of 2021 my address would receive 3-4 letters a week asking us to sell our property. I called and told the company to stop sending us these letters the house/property is NOT for sale. February 2022 I get another letter asking to sell the property. I called again and requested to have a manger call which never happened and told them I already requested to be taken off and I would be filing a complaint. Customer service is lacking with Matthew Campbell, Zoey who refused to give me her ID or first letter of her last name, and Joni the acquisition manager who was supposed to call me. Becky M was the only kind person.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩