ComplaintsforStanding Stone Games, LLC
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Complaint Details
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Initial Complaint
03/16/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
My lifetime account was stolen on or about 01/14/2024 I have 16 years of emails from SSG sent to my email address associated with my account.I have an account name query response from SSG a few months prior showing that the account in question was associated to my email address.They refuse to return my account to me, or offer any proof that it wasn't hacked.I used a strong password (13 characters, mixed alphanumeric and allowed special characters.Nobody else has access to my acount.I do not stream content, have a public profile, a high profile (or even high characters ingame) that would draw attention to me or my account.I attempted to work with their customer service to no avail.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.