Customer ReviewsforXRHealth

I was a patient of XR Health. They assured me on multiple occasions prior to receiving services that their services would be completely covered by my insurance, it was not. They told me that their physical therapist had experience with one of my conditions, she did not and gave me an exercise that literally was the first result that one would find on ****** for an exercise for that condition. Because of my negative experiences, I left a 1-star review on ******.In response, several of the top-level executives at XR Health left fraudulent/conflict of interest reviews in an attempt to bury my 1-star review. And they did so in such an inept manner as to be laughable.Of the 10 reviews currently on ******* 3 are from people with no history of making reviews, and six are obviously from XR Health staff. They've been scrambling to take their reviews down I've included a link to a screenshot. https://imgur.com/a/u3fKlau *************** - ************* ***************** - VP ***************** ***************** - ********* ******************** Publications *********************** - Clinic Director *************************** - Director, Clinical Delivery Feel free to ****** any of the above names + "XR Health".These folks are obviously not rocket scientists, have questionable ethics, and do not understand ******'s Terms and Conditions.

Hi Kymba,Thank you for the feedback and I am sincerely sorry that you had a less than positive experience with XRHealth. We strive to deliver the most clinically- appropriate, data-driven, effective therapeutic services in innovative and patient-centered modalities. For these reasons, we get exceptional feedback, but we also do get some 1, 2, 3 star ratings that are critical feedback, which we do post and do not hide, and are also of the "invited" nature.As you have found, our patient are reviewing us on this TrustPilot platform, here is a link showing the reviews: https://www.trustpilot.com/review/xr.health. As you can see our patients are very satisfied with the treatment and the services.For your specific complaints, just as any other medical service, reimbursed by insurance, patients still have what is called "patient responsibility" to cover, such as co-pay and/or deductible, billed once the treatment was performed, according to their insurance plan.We've successfully treated over **** patients this year alone, in 3 different countries and our NPS scores are extremely high, comparing to the average NPS score in the healthcare market.We are very sorry to hear that you had a less than optimal experience, as we strive to provide the best services, with the highest transparency - with all our patients.Please let us know if you have any additional questions and we'll be happy to answer.All the best,The XRHealth Team