Customer ReviewsforSharkNinja

I originally seen a commercial for a carpetxpert with stain striker and scared to order online and get wrong products I decided to call and placed a order with a live representative and after explaining what I just saw on tv I was assured that I was getting the correct item which was the carpetxpert with stain striker and I was also suppose to receive a free steam mop and a few other small accessories as a free gift with purchase however july 17th I received a email stating that my order was shipped and it was the total opposite of what I ordered. Its doesnt even shampoo so I called to try to get this situation resolved and I wasnt offered any option except to wait on the product to arrive which is estimated to be 2-3 weeks per the rep who assisted me in placing the order and once it arrives then I must send it back and once they receive the item then they will process the refund which could be another seven business days but after I receive my refund then o can place the order for the correct item and just pray this doesnt happen again! I even spoke to a supervisor by the name of ************* #********. I asked her if they could call the carrier that is transporting their orders and have the shipment Canceled or send me the correct one until they receive the product being that i have twin boys that are autistic and Im unable to go to the store due to the severity of their disabilities and considering that it was a mistake made on their but I was offered no type of help in any way whatsoever so when I finally do get a refund I will not be purchasing anything from shark or ninja again.

Bought a ninja air fryer model number OL701 for just under 400 dollars. Worked for 2 years and recently started a plug in error. Called Ninja support they said there was nothing they could do, I could replace that old item with a brand new one, by purchasing a whole new one. ARE YOU KIDDING ME!!?? No credit, no solutions for the plug in error. He said the unit was no good it can be thrown in the trash. There customer service is trash along with their product.

Bought a vacuum off Amazon in 2020. Shark refused to honor the 5 year warranty for a broken INTERNAL part because it's 'not part of the "whole unit"'. Unfortunate but if you look at Reddit, they will never honor the warranty on any part. It's part of their scam.Avoid this company at all costs.

I bought the double oven and it work until it did not. I ****** ninja for a replacement since it was in garantee. They told me they would send another but I had to pay $175.00 for the shipping. They said they would reemburst me the money when they received the damaged oven. I received my replacement on May 31 and have been calling Ninja since June 11, because they have not returned my money. Supervisors are never available to attend me. The representive says to expect a call which never arrives. They always do the same process on the phone which takes 42 minutes at least. I'm very dissapointed with Ninja supervisors.

I received as a gift ninja foodie nonstick pans they started peeling within the first two months of use even by following the care guide. I have reached out many different times to the ninja warranty department and every single time, I've been told that they don't have a replacement in stock for it. But then they do not offer any sort of other resolutions to the problem just telling me to call back. Every single time I call I have to wait on hold and then submit pictures of the pans and the problems I am experiencing and answer a bunch of questions. Only to be told there's nothing they can do and that I have to call back in two weeks to see if the items are back in stock. Then they started sending me the wrong pots, I got a total of 6 of the wrong pots.They won't refund my shipping cost, even though I returned 4 of the pots, I do not want the wrong size pots. I threw the others into the trash where they belong.I will never buy a ninja product in the future.They lie, steal and cheat their customers.

Purchased a $200 Shark Ninja Coffemaker. After a little more than 1 year and using sparingly, the system instructed me that it was due for a cleaning. Followed instructions to clean the unit and during cleaning the solution would not run through the coffeemaker and at the end of cycle the unit did not work. Ran cleaning cycle again with same results. Contacted customer service and was told they didn't know why it wasn't working and offered to give me 30% off purchase of another coffeemaker priced at $200. Not sure how this business still shows an A+ rating with BBB but I will never buy another product from them - expensive and don't stand behind their products.

I purchased a ninja hot and cold coffee maker in January and started to notice it was acting up in March. I have tried numerous times to contact Ninja on this issue, having the extended warranty, and have gotten no answer from them regarding this. I would like to get something resolved or get a new product, or even a credit for another machine. I dont know why I havent heard back after so many times reaching out.

I recently purchased a Shark vacuum and was initially pleased with its performance. However, my satisfaction quickly turned into frustration when a crucial part of the vacuum became defective after only a few months of use. Despite being under warranty, the ordeal that followed with Shark's customer service was nothing short of a nightmare.First, getting any meaningful support from Shark was an uphill battle. Initially, they told us we would have to pay $90 for the replacement part, despite the warranty stating otherwise. After complaining, the agent said we would have to pay half. It was only after insisting on speaking to a supervisor that we were told we wouldn't have to pay for the part at all. This experience revealed a very shady operation and a clear lack of consistency and transparency in their customer service practices.But the ordeal didn't end there. Even after finally agreeing to replace the defective part at no cost, Shark insisted that we pay for the shipping costs. This is completely unacceptable. Why should I, the consumer, bear any additional costs for a product failure that is entirely Shark's fault? For a large company to charge us for shipping a replacement part is extremely ***** and shows a clear disregard for customer satisfaction and responsible business practices.I strongly advise anyone considering purchasing a Shark product to think twice. If you encounter any issues, be prepared for a frustrating and inconsistent experience with their customer service. This kind of treatment from a large company is outrageous and disappointing. I will certainly not be buying from Shark again and will be sharing this experience widely.Save yourself the trouble and look elsewhere for a reliable vacuum and decent customer service.

5 year VIP warranty is a scam!! Rude customer service representatives are just there to scam you into buying parts that should be covered by the warranty. Buyer beware! Spend your money somewhere else!

Purchased multiple of the ninja foodie nonstick pans they started peeling within the first two months of use even by following the care guide. I have reached out 11 different times to the ninja warranty department and every single time, Ive been told that they dont have a replacement in stock for it. But then they do not offer any sort of other resolutions to the problem just telling me to call back. Every single time I call I have to wait on hold and then submit pictures of the pans and the problems I am experiencing and answer a bunch of questions. Only to be told theres nothing they can do and that I have to call back in two weeks to see if the items are back in stock. *** spent well over $250 on these pans and I am so disappointed by how they havent even lasted six months.