ComplaintsforSouthcoast Moving, Storage and Property Management

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  SOUTHCOAST MOVING ********************************************* MANAGEMENT moved my belongings highly around June 13th 2024. During the process of moving my belongings all of my shoes were packed except two which were in the same location of all other shoes packed as well as a nice ****** over the shoulder f**** pack which was also missing despite them packing everything else in its vacuity. I reached out to the business and they never returned my calls. Furthermore I see on Yelp and other sites that other people have had their belongings stolen during their services. I included a picture of the shoes that are missing. I want a refund or my shoes and f**** pack replaced. I work too hard to have someone feel Entitled to steal my belongings.

  Customer response

  07/27/2024

  I have not heard from the business in response to my complaint. I would like for the business to be accountable for the actions of their staff and the theft of my personal belongings.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was evicted from ********************************************************************. at no fault of my own, on 2-27-24. The Apartment management hired Southcoast Moving and Storage *** to pack up all our property and stored it in a warehouse in Andover ma.. Charged us 350 dollars per month for storage. March and April, total 700 dollars. My father and brother picked up my property from their storage facility in ********** on Friday 4-26-24. All of my property was damaged. Bed, sofa, side tables, lamps were all badly damaged to the point of un usable. All my clothes were soaked with water and molded.

  Customer response

  05/10/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Called on October 3rd to make most of my payment via phone. I believe I had roughly $200 left to pay.I had been told I can schedule a pickup at a different location than I would pay the rest of the owed balance to and I would receive that info after paying.I gotten pneumonia, following with a broken to be out of work for a bit.I text back on Feb 2nd, inquiring about how much I owed. I did not hear anything and messaged back on Feb 16. Calling a couple times throughout as well!Messaged and called again on Feb 21st and have not heard anything.Calling a few times, and now messaging again today, on March 4th. Im trying to figure out a way to resolve this so I can figure out payment options, paying this off ASAP to get my belongings out.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My boyfriend and I had our belongings moved into a storage space with this company and for the last six months, we have been trying to get our stuff out of storage space and no one has returned our phone calls! Our belongings include a leather couch set, a computer and desk, a cable box that needs to be returned to the company, kitchenware, dressers and clothing. How could storage company neglect to return our phone calls and just keep all of our property? How can we get our stuff returned? What kind of recourse do we have? Do we need to take this company to court?

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am seeking access to household belongings at the storage facility to be returned to me

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 10/31 the Bristol County Constable contacted regarding an eviction notice. I was informed as the property owner that I would have to hire *********** Moving and Storage to complete the eviction process. The constable and the owner both indicated that the fee for the service would be dependent on the amount of materials moved. They each provided estimates based on moving an entire home based on the number of bedrooms. On 11/09 they executed the move and I received a copy of the items removed from the premises. The items included 2 mattress/box springs, 1 box of kitchen items and a couple of boxes of clothes. In total, it took about 10 minutes to remove the items. I contacted the company, requested a receipt, and itemized list of services. The representative indicated that the owner would have to contact me with that information.I have incluided a copy of the inventory for reference.

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On October 7th, **** this company showed up to pack and move my belongs. I wasn't there while they did this. They broke several things, scratched brand new TV and kitchen table. I also have a lot of things missing. When they got to my storage to drop the stuff off, I witnessed them dropping boxes and kicking them to the side. This is on camera at the business. I came out of a Domestic Violence shelter with nothing and just started getting things and they took a bunch of my stuff. Along with a lot of my food that I just had went food shopping. I've tried to contact this company several times regarding this and I get no where.

  Customer response

  11/02/2023

  I have not heard from the business in response to my complaint. I've also tried to contact them several more times and still nothing. I'm missing even furniture, food, they broke and stole brand new things. I just started fresh out of a Domestic Violence shelter and they robbed from me. 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My furniture was moved out of my unit by south coast *********************************************** on January 11, 2023 . I received a letter from the storage they were going to dispose of my items if I did not pay them $1584 by July 19, 2023 . I called and paid the money over the phone . The young lady told me would have call me back to schedule a pick up of my items . The facility is not an actual storage unit . It basement of a rundown warehouse without a door . The building secure is cameras and a wood they slide across the opening of the wall they bring your furniture out of . Because this was not an actual storage is facility had not protection from Rats. Water damage from all the rain that we have been experiencing . Rats and water damage to some of my clothes furniture was broken TVs were missing I had (1) tvs 65 inch , (3)50 Inch. Also Because they store the furniture in a basement with everyone else items just thrown around with now protection. Numerous items missing . They gave me several items that do not belong to me . The furniture is dirty and since the basement does even have door some of my clothes were mildew. And there was water damage . Most of the items was unsalvageable and had to be thrown away My fire place is missing along with several pictures . This place is a scam they charge $264 for storage unit when actuaa basement with full of items that belong to others . The location is not located at ****************************** . *********** , ** . When they text me confirmation date and pick up location it was located at ******************************************** behind a Public Storage building.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My family was evicted from our apartment on May 11 of 2022 and had to put our belongings in storage with South Coast. They neglected to tell us that they would only hold my property for 6 months however ******, the manager held it till yesterday. The cost was $275, but ****** said as long as I paid it was ok. In July, she told me that I had to get a new unit which I did and did not have to pay for July due to being homeless in a motel. She would even bring a team to transfer my stuff to my new unit and take inventory with me. When my stuff arrived it was damaged and things were broken. I inspected everything and found out that half of my property is missing. I contacted South coast all afternoon yesterday and nobody seems to want to return the call until the owner ***** today decides he wants to call and state he doesn't have my property. His place is the only place my stuff was held! He now refuses to even help find my property or take responsibility for the loss of items. These are sentimental items of my late grandmother, my ***************************** coat, my pots and pans, my dishes ,air conditioner and other items. I want the return of my property to me at a location that I will provide to ***** should he return my property. If he refuses then I would require a check for the property in the amount of $750.00

  Customer response

  08/21/2023

  I have not heard from the business in response to my complaint. In fact I have had to file a police report for larceny with ****************** and was told that the owner probably threw my belongings out in trash. I am seeking restitution for my belongings in the amount of $1,350.85

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got evicted from my apartment on November 30, 2022 and Ive been trying to collect my things from this company. *** been calling leaving messages after message I sent text messages I left voicemails and no one calls me back. I can just show up there because its far away from where I live and I need to get a truck to pick up my belongings but I dont wanna go there not knowing if my stuff is still there or not I believe I had six months to get my stuff, but Ive been calling and calling and calling and I get no answer back. I just need my things so I can take all my belongings that I have left to move to my new apartment and they will not answer me. Its almost as if they want to keep my things so they can auction them off. Ive been reading complaints about them and it shows that people have been complaining about them not answering and not giving their stuff back so that they can sell it.. I need help trying to contact them to get somebody to please return my call so I can pick up my belongings of whats left of the things that I have that they put in storage for me

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩