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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to cozy nails and spa on 6/11/2022 and had a manicure and pedicure when I was leaving and attempted to use 3 gift cards I had received previously as gifts. When I went to use the gift cards I was told they cant be used because they updated their computer system and cant take the gift cards anymore. I explained to them that gift cards dont expire and was told they dont have the same computer system at the time the gifts were purchased so they couldnt use them. One of the gift cards I had still had the receipt for the quantity purchased for the card so they did use the card that totaled $40 and allowed me to use it towards my total but told me the other 2 cards could not be used because they didnt know how much was on them. Please let me know if this is something you can help me with. I dont think it is appropriate to sell gift cards to somewhere and not have a tracking system for it and not be able to use them because they updated their computer system.
Business response
06/21/2022
Thank you so much for reaching out to me
My name is Loan from Cozy Nails and Spa in ***********
I just received a complaining letter from yesterday about 3 gift cards.
I purchased Cozy Nails and Spa since 2019 And yes we did change the new system because the old one getting old and shut down sometime . But the gift card record is transferable . Since we took over the business we are issue out our new gift cards and tried to collect the old ones in to make an update for convenience for us . Our new gift cards is wipe through the card reader . The old ones must type in the gift cards number . ********* bring in 3 gift cards and they were sold from 2017 which we did not sell them out to her ( they were old model gift cards and type in number ones ) . I am new and has no experience about this but it happen sometime so I called the previous owner ask her why the gift card said this is an old gift card so she told us that it could be the old gift cards must use all up , or got cancel by stolen or lost . One of the gift card ********* had with the slip is shows on the computer $40 but the other 2 has show this is an old gift cards I did not know what conversation between the receptionist and ********* transpired . But I am an honest and hard working person and I understand how people feel about karma . Could you please just help me to find the other 2 slips for the other 2 gift cards , I would love to issue the full amount even that gift cards has been use up or cancel . Because when we sell gift cards out must has 3 or 4 things
1- gift card
2- Receipt has record of the gift card number and how they pay , day , month and year issue the gift card
3- Envelope to hold the gift card and receipt
4- the receipt of credit card payment if it was not cash payment
So please advice what should I do ?
I willing to honor with your request
Sincerely,
Loan *****Customer response
06/27/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
I do not have receipts for the dollar amount of the gift cards because they were given to me as gifts and I unfortunately cant recall how much was actually on the gift cards. I cant provide a receipt of purchase for a gift card that was given to me as a gift. I expected the location that sold the gift card would have a system to record gift card transactions and what dollar amount is on them.
Regards,*********
Business response
06/30/2022
Hello BBB staff and ********* or whom to concern
To follow the step . I want to tell everyone that if you found a gift card at ******* or any store and you do not know how much in it ? Use it or give to someone with out receipt . And in fact if the gift card valid or all use up it will tell you when you tried to use it at that store . Our *** system is new but gift cards record is transferable . When the gift cards shows no money then it must be all use up . It has been 5-6 years ago . I would ask ********* please ask the person who gave her the gift card . They should have the receipt or record that when and how he/ she paid for the gift cards when they purchased. Since we took over the business we tried to take in the old , lost and stolen gift cards in . We only sold and issue new gift cards model . The old ones we only collect them in and did not sell them out as our new management but does not mean that we reject the old gift cards if they are still value . We change the new *** system since November / 2020 a year later after we buy the business . And obviously ********* never came to us until the last time she use 3 gift card at our shop and 2 of them are not value ( $0 dollar) and 1 has $40 with the receipt . The old owner or us alway sell gift cards out with receipt , price list and record . I can prove some picture to shows how the *** system work . It tell you a lot of things . If the gift cards still have money it will shows on the screen . If you could just ask someone who have you those gift cards to see he/ she still have record from those gift cards if they did not gave you the receipt . If so they may still have receipt somewhere . If anyone want to know how much the gift cards was ? So my wonder too . But I can tell right the way at our system that those 2 gift cards shows no money. Those gift cards may use all up . If you do not have the receipt please check at the source : where you found them and who gave you those ? . As we can shows you when our gift card return they has number of dollars on them and it will shows in our system too . If you want I can give $10 for each gift cards which $20 total for those 2 gift cards to answer your question . And please be kind and let go with things that have no prove to show the true . Thank you for your precious time
Sincerely , Loan
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