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ComplaintsforBlue Bird Taxi, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used this service on September 9th from *************** to Seastreak in *********** and used this service again on September 12th, from Seatreak in *********** back to ***************. Each trip was just over $30 and I paid with my credit card. I specifically told the "boss" to run my card for a flat $40 fee each direction - giving the driver a more than generous tip, but I as I was going over my Credit Card purchases I realized that I was charged $43.15 on September 9th and $44.10 on September 12. This extra bit tacked on was not how much I said to run my card for.Business response
03/29/2022
Hi,
I just became aware of this complaint today. The customer is correct in her statement that she was supposed to be charged $40.00 each way. In the spirit of always practicing customer service we will be refunding $44.10 to her credit card. This will take a few days before she sees it on her account. Thank you for bringing this to my attention and Thank you for using Bluebird Taxi.
*****************Customer response
03/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.