Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Empire Ford of New Bedford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEmpire Ford of New Bedford

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Empire Ford of New Bedford is a Ford dealer for new and used vehicles, as well as other brands of used cards.  They also sell Ford auto parts as well as providing service and repair for any vehicle.

    Business Details

    Location of This Business
    395 Mount Pleasant St, New Bedford, MA 02746-1524
    BBB File Opened:
    6/13/2018
    Years in Business:
    6
    Business Started:
    12/19/2017
    Business Incorporated:
    12/19/2017
    Type of Entity:
    Corporation
    Number of Employees:
    22
    Alternate Business Name
    • Empire Ford of New Bedford, Inc.
    Business Management
    • Mr. Richard Torres, President
    • Miss Kasey Mathias, Director
    • Mr. Tyler Torres, General Manager
    • Ms. Linda Ferreira, Marketing Director
    Contact Information

    Principal

    • Mr. Richard Torres, President

    Customer Contact

    • Mr. Richard Torres, President
    • Miss Kasey Mathias, Director
    • Mr. Tyler Torres, General Manager
    • Ms. Linda Ferreira, Marketing Director
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Empire (Fall River) same as New Bedoford sold me a 2021 ****** Altima and took my ********** as a trade in , they gave me 7k for it so they said, which i had to take a new loan and roll over approx 2800 from the mitusbishi loan. To date it has been over *************************************************************************************** to pay it? 2nd I had to make a payment on the ********************************************************************************************** because they could not get a title, which is again not my problem but figured it would be fixed in a week. They told me to go in to get a receipt showing it was paid and ***** never seems to be in and the bank states not paid. They also told me they would fix my rim while they were waiting on title and now they want me to put it threw insurance they sold me for 2500 that I never wanted they said they give it to everyone. Well giving insurance and buying extra insurance is something different! Only insurance I wanted was Gap. So they gave me a loaner car to drive & still has not paid off my car or fixed the rim for the Altima that cannot be registered. I have never seen this in my life. I reported this to Atty *** and Arcbar I need help this is ruining my credit and now I may have to re register my car the car dealer said for the Altima when I paid them cash for this, none of this is my problem. I have never been more robbed or scammed but now I get it. I just want my trade in paid as promised, and the 21 Altima I bought registered and the rim fixed (due bill) as promised in a text. Once all said and done I would never suggest any one going the this dealer. Not sure if everyone there is a liar and a thief but next maybe I should try and reach the owner. Have not had any success maybe he is not aware of the shady business deals they are doing down there> Please help next is the NEWs channel 12.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Peter F

    1 star

    07/11/2024

    they don't know how to service vehicles! I needed repair work done and it cost me $3000. I went to pick up my car and as I drove off the lot my car was still broken and there was absolutely no difference than when I first brought it. The are scammers!!!!

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.