ComplaintsforBeacon Wellness Brands, Inc.
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filled out a form for a faulty product that Ive purchased from the company. I was to be sent a new product free of charge providing I show proof of the malfunction - which I did. (Limited warranty that they include with the purchase)I have called and left a voicemail, sent multiple emails regarding my complaint within a ***************************************************************** about itBusiness response
05/07/2024
We had technical issues in which we were not receiving the form that was being placed through our website. We will send a replacement. Thank you for your time.Initial Complaint
08/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Original purchase date: 5/28/23 Filed for return on 6/30/23 Amongst many back and forths where plusOne continued to ask me information one at a time, they stopped replying to me on 7/25 and never responded even when I tried to reengagement in the email. They asked for my order number, even after sending a photo of my receipt which clearly stated the order number. There was no effort on their part to help a simple return in ample time and they do not provide a number to call. This was poor service and a clear attempt to withhold past the return window. Their window was ************************************************************************Customer response
08/14/2023
I have not heard from the business in response to my complaint.Business response
08/16/2023
You have been refunded. The customer never answered with their order number, therefore we could not proceed beforehand.Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/12/23 I purchased a MY PLUS ONE KEGEL EXERCISER from ******** I couldn't get it to charge, so I went on their website to initiate a refund. I was pleasantly surprised at how easy it was. I just uploaded my receipt. Since I read all the fine print and it didn't say that only one refund was allowed per person, etc., I decided to make another similar purchase on 4/19/23. That one charged, but I wasn't pleased with the product, and since this was one of the options I decided to initiate another return. Almost 3 months later they are still giving me the run around and I haven't received either refund. I'd appreciate if you could please help me get my $89.86 back.Business response
07/13/2023
Refund for product purchased from another retailer is taking too long.Customer response
07/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They still didn't tell me when I'd be receiving my $89.86. If I don't get it within the week please downgrade their BBB rating!
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business response
07/17/2023
A refund check will be sent out shortly. Since I am not part of the mailing service, we will not have shipping updates since it is not a package and is in an envelope. A refund should arrive within 3 weeks from today. Thanks!Customer response
07/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I'll close my complaint with the BBB as soon as I receive my $89.86. I hope you understand that after being told the same thing over and over, I'm a little bit skeptical.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed a 59$ order on April 29 and received no shipping updates; I emailed for the first time on May 5th about shipping updates and received no information even though the automatic response assured me the would reply within 1-2 days, so than on the 3rd day, May 8th i followed up again. This was all after attempting to contact them via phone, all of their numbers led to an answering machine. I have emailed them again for a third time, but i have little hope that they will respond. I want the 59$ refunded and my order canceled. It still has not shipped yet.Customer response
05/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Summer ***********
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.