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ComplaintsforNeurocare, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I took an at-home sleep apnea test and had an online appointment scheduled to go over the results. No one showed up. I called the center and they told me to keep waiting in the waiting room and someone would come. I waited for a half hour and when no one came, I called again and they told me the appointment had been canceled. Since then, *** tried calling numerous times to find out the results of my test, but no one has answered my calls or called me back when I left a message. Im so frustrated with chasing this company down. Now, Im getting charged with a big bill for test result I never got.Business response
07/02/2024
I have requested for the ***** release to be provided, as I cannot share any information related to healthcare services without that release.
I can share that I spoke with the complaintant, and determined that the issues he encountered were not in relation to any services provided by our company, but another healthcare provider associated with this care, which he didnt realize was separate from services provided by Neurocare.
I can share more detailed information with a ***** release.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.