Reviews

Review Details

• Review fromEve D

  Date: 11/26/2024

  1 star
  Our move in September 2024 was a 1 start experience and this is why:1. Only the ******* spoke English so I could not communicate with the other 2 men.2. Our carpeted stairs or wood floors were not protected at all as boxes were moved out.3. They had NO idea how to move antiques. NONE.4. They damaged an armoire and told us numerous times that it would not survive the move.5. In our new place, I had to ASK the men to put blankets down to protect the floors and they did it reluctantly and poorly.5. All my boxes were labeled and signs were posted in English and Spanish and boxes were still put in the wrong areas.Think before you hire this company. We followed good reviews on ******* list but we were completely duped. Five Star Movers were NOTHING like advertised.

• Review fromRahul J

  Date: 11/15/2024

  2 stars
  got a very bad experience on the delivery. The pickup was ok hence 2 stars. ****(the sales *** handling the pickup) was very helpful till the date of pickup. After that, he stopped screening the calls and stopped picking up the call. The delivery is handled by ****. And what a terrible experience that was! They have put my household stuff in a storage location. When I called for delivery, they said its going to take 2-3 wks. I asked for a date and he didnt give me any date, just this 2-3 wks. After that, he didnt pickup my phone, didnt answer my texts, didnt respond to my emails. ZERO COMMUNICATION. I had no clue when my stuff was loaded in the truck and when is it going to arrive. One day, I got a call from the truck driver that he is going to deliver my stuff next day. I had to make last minute arrangements on my new job to accommodate that.I will never use this service. **** cannot be allowed to deal with customers. He has no sense of customer service.

• Review fromDan Gieschen G

  Date: 11/11/2023

  1 star
  Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in ****** they tried to add charges after everything was already packed up. Only when I said ok bring everything back up then did they meet me on the middle with a fair resolution. I put my stuff in storage until I had an address in my new location and once I had a delivery address I tried for a few months to get on a truck but communication was poor. The last email I received after that said Im working on it I think I will load up over the weekend I will let you know as soon as finish loading up the semi. The next thing I heard was that the truck was 5 miles from the new city WITH MY FURNITURE ON IT! I had NO warning and was told that if I couldnt accept delivery I would be charged for holding the truck up. I pointed out that I wasnt even in the city and that it was 2pm on the Friday of a holiday weekend and I had no warning at all. I ended up having to scramble to get a storage unit in about 1 hour, have a friend take $3300 out of a bank to pay them on site because they refused to unload unless I had the cash. In addition, I had to pay $800 for an additional shuttle truck because I didnt have time find a place that could fit the big truck. As I communicated this all I got was defensive attitude and no accountability. Even as I was trying to work this out with them they simply stopped responding to my emails. I believe they have predatory pricing. They low ball quotes but will to all they can do add additional charges when they have the customer over a barrel. I will NEVER use this company again and hope no-one else does. Its sad that a company can stay in business with an attitude and communication like this. Its well worth paying more initially for a reputable, honest moving company. DO NOT USE THIS COMPANY.

• Review fromMs M

  Date: 10/26/2022

  5 stars
  This company was there for us when we needed to move in an Emergency. They were friendly Latinos. No hassle. It was bitter cold that they, but they showed up. Thanks guys!!!

• Review fromHannah M.

  Date: 10/03/2022

  1 star
  If I could give this company 0 stars I would. We used Five Star Movers to move from Cape Cod to **************. After paying an arm and a leg, our furniture took 3.5 weeks to get there (which was within the limits of their contract, but still crazy). For 3.5 weeks, we had no communication of where our belongings were. Then, on Mother's Day, I got a call in the morning that the movers were an hour away (with no advance notice). I had to leave a Mother's Day brunch to go complete my move because the movers had to be in ********** the next day. The movers also left to smoke marijuana in the middle of the move...very professional!Then, once I actually received my belongings, there was THOUSANDS of dollars worth of damage. My couch and 2 TVs appeared to have sat in water and were completed ruined (probably worth about $3,500 total), my peloton was broken ($2,800 alone), multiple desks / nightstands / dresser were all banged up, and so on. I filed an insurance claim (which I will admit I did not purchase additional insurance because I'd believed I was using reputable movers who were responsible and reliable) and received an offer to settle for less than $300. I've called Five Star Movers multiple times and have been promised a call back from the manager, which I've never received. I've asked to be transferred to the manager and he's always conveniently in a "meeting".This company is fraudulent, dishonest and negligent. DO NOT USE THEM FOR ANY MOVE! My husband and I are both attorneys and will be filing a claim with the BBB, the ************************************* and seeking legal recourse in hopes that other people do not have to go through the pain and suffering (and financial loss) that we have gone through.

• Review fromLaKisha S.

  Date: 05/11/2022

  1 star
  Had to choose 1 star because the option of 0 isn't available. This company ***** a**! I paid over $1000 because the sent the wrong truck and only 2 workers. And one was wasting a lot of my time because he was too busy flirting with me. When I went to see my storage unit which wasn't until the almost the end, it was stuffed in such a way that made absolutely no sense! During my time to try to retrieve items needed, I couldn't get to any important things, ie kids clothes, shoes, etc. Now that I'm moving things out, my new movers are telling me that these movers did such an awful job and I should ***! My brand new 65' TV is broken, it was sat on the ground UNCOVERED behind other things. Important wall hangings, broken glass, broken furniture and whatever else I haven't gotten to yet because I had to stop moving in, JUST TO WRITE THIS REVIEW! Do not waste your time and money. I will be going to the company address, if I can find it. Bootleg a** thugs.