Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid $7,281.39 but the Barkan Ledger does not explain where the money went in total. I need to to know the exact amounts and where the monies went. I need a complete breakdown of the $7,281.39
Business response
12/28/2023
This payment is the outcome of a court proceeding. BBB has no jurisdiction in this matter, and we will not respond any further here.Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Greetings, Barkan has been managing our condo community for *************************************************************************************** June of 2022, and was assessed a late fee, which was paid at that time. Since then, they have assessed additional late fees despite the fact that I've paid all my HOA fees ON TIME, and they won't respond to my inquiries about fees and interest they have been assessing ever since then even though I've made payments on time this past year, and I NEVER had any issues with any other company paying HOA's for 14 year at this community or at my other condo which I've owned for 20 + years. I've sent them multiple emails and have spoken with the on site manager and they still won't address my issue. Please REMOVE all the extra fees from my account ASAP. They have been assessed in error, and I need you to stop charging me. Thank you.Business response
05/16/2023
Good morning,
I have reviewed your account with ********************** and we have removed any late fees, and interest charges, which were applied in error. Your account is paid in full through May 30, 2023. We sincerely apologize for any inconvenience or confusion.
Do not hesitate to contact me directly with any questions. My direct phone number is ************.
Customer response
05/22/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business did not address my complaint at all. They did reach out to me, however never provided a resolution and never removed the late charges made in error.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Olia
Business response
06/09/2023
An e-mail (below) as well as the Association's Collection Policy and Unit Ledger have been provided to Ms. ********** Barkan is not authorized to waive the $82.89. In accordance with the Association's Collection Policy, this request must go before the ***** of ********** We are happy to facilitate the request, should it be submitted; however, the Company lacks the authority to provide the remedy the Unit Owner seeks.
Ms. *********,
I have returned to the office and wish to help resolve this matter. I have again attached your ledger with Barkan. The updated ledger shows your account as being current through June 30th. In reviewing the ledger, you will find the following summary:
April 2022 Opening Balance with Barkan $0
May 2022 No payment received No late fee charged
June 2022 Payment received 6-22 Late fee assessed
July 2022 Payment received 7-15 Late fee assessed as payment was credited to oldest outstanding balance (May 2022) Late fee was reversed as a courtesy
August 2022 Payment received 8-16 Late fee assessed as payment was credited to oldest outstanding balance (July 2022)
Payment received 8-29 Payment was credited to August assessments.
September 2022 Payment received 9-14 Late fee assessed due to outstanding balance of $57.91
October 2022 Payment received 10-14 Late fee assessed due to outstanding balance of $68.88
November 2022 Payment received 11-15 Late fee assessed due to outstanding balance of $79.85
December 2022 Payment received 12-14 Late fee assessed due to outstanding balance of $90.82
January 2023 Payment received 1-13 Late fee assessed due to outstanding balance of $101.76
February 2023 Payment received 2-16 No late fee charged
March 2023 Payment received 3-16 Late fees, postage and interest charged due to outstanding balance of $112.76
April 2023 Payment received 4-10 Late fees, postage and interest charged due to outstanding balance of $162.74 ($129.83 in Late fees, postage and interest removed)
May 2023 Payment received 5-9
Payment received 5-10 This is the first time the account had a zero balance since Barkan began managing the community.
June 2023 Payment received 6-8 The account has a $0 balance
Total Late fees charged May 2022 June 2023 $100.00
Total Notice & Postage charged May 2022 June 2023 $109.70
Total Interest charged May 2022 June 2023 $28.02
Total Charged $237.72
Total Waived $154.83
Remaining balance $82.89 (Paid May 9, 2023)
It should be noted that late fees, collection costs and interest are assessed in accordance with the Associations Collection Policy (attached). In reviewing the information above, it appears the charges were appropriately assessed; however, as an accommodation, $154.83 was waived on your account and you paid the remaining $82.89. Barkan is not authorized to waive, or refund, the $82.89 you paid in May. In accordance with the Collection Policy, you can make a formal request to the ***** to waive the charges. We will present any such request to the ***** once received.
Please understand that Barkan has an obligation to enforce the Associations Governing Documentswith includes the assessments of late fees and other related collections costs. In reviewing your ledger, you will find that your payments were received, on several occasions, after the 15th of the month. As such, late fees were assessed. Please not that a late fee was not assessed in every instance (i.e., May 2022) and the vast majority of these late fees and collection charges have been removed.
I know this has been frustrating; however, I hope this answers your questions and resolves your complaint against Barkan with the Better Business Bureau.Customer response
06/12/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business did not provide me with a written statement based on the April ***** Meeting on April 4, where the ***** waived my late fees, therefore I had no knowledge of what my balance was and additional interest was charged on TOP of that amount. If they had sent me an official notice with the waiver I would have been able to avoid the extra fees and interest added, therefore I request that the extra charges and interest be refunded to me ASAP. Thank you.
FAQ
Regards,Olia
Initial Complaint
10/31/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Failure to provide services:Maintenance Cleaning Sanitation Security Safe equipment upkeep Structural Leak Control PaintingBusiness response
11/01/2022
Greetings, I would be happy to discuss your concerns, please give me a call at ************.
***********************
Chief Administrative Officer
Barkan Management Company, Inc.
Initial Complaint
08/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Repeatedly Barkan manager requested cash for fob key. Then 2017 new Barkan manager came fees are wrong and despite my request to correct they ignore it. Further they billed fees when I needed an ADA ************ to access the billing as it was computerized. One day they say ****** requested 3 fobs. She lived by herself at the time.This complaint has been filed for **************** by a scribe. She can not down load evidence and asks tht she be able to mail it as an ADA ************ die to her disability.Customer response
09/04/2021
I have not heard from the business in response to my complaint.
They have in the past stated we will not give you your fees paid knowing I need them in hard copy as a disabled person. Even writing to you now I have to pay a worker and I only have a few hundred to live on as a disabled person. I live in the red most months skipping meals to pay Barkans worker in fees.
Only if I am in arrears will they show me I am owing and with that they refuse to show me a actual ****. It Just says plumbing 500+ dollars. Even a plumber write a, I replaced a valve with accurate cost. I fear Barkan is making up fees. As a disabled person this is punitive to not give me my monthly spread sheet and how much in automatic withdrawal they have taken.
Business response
02/14/2022
Greetings, ****************,
I emailed you directly at ******************** and have not heard back from you. I am happy to look into this further, and as I mentioned in my most recent email from 2/1/22, I apologize your complaint was misplaced during staff turnover.
***********************
CAO
Barkan Management Company, Inc.
Customer response
03/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I responded. It was not answered. Don't close.
Business response
03/01/2022
Greetings,
I am available to handle your complaint at ************************************* or ************. I look forward to hearing back from you.
***********************
Barkan Management Company
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.