Business ProfileforMerrimack Valley Credit Union

Avoid doing business with this Credit Union like the plague. I made the mistake of opening a loan through one of Merrimack Valley's subsidiaries. They have consistently lied to me and reported demonstrably false information to Credit Bureaus and to other agencies and Financial Institutions. I have reached out to Merrimack Valley on multiple occasions through multiple channels to get this addressed. Instead Merrimack Valley ignores me and enthusiastically and wholehearted encourages their employees and subsidiaries to take illegal action and commit fraud against me. They are now taking illegal and extortionate actions in order to bully my cosigner into paying this loan in an attempt to bypass me. Luckily my cosigner is fully aware of the illegal actions and fraud taken against me by this company and their cronies and is willing to testify in court if these animals do not cease and desist their illegal action. Regardless of the outcome of my pointlessly drawn out legal battle, these people are completely dishonest and unethical and do not deserve a cent of your money. Don't bank with them

Merrimack Valley Credit Union takes member concerns and complaints very seriously.  Due to Privacy considerations we are unable to provide a detailed response to specific situations publicly.  However,Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction.  We welcome any member with a complaint or concern to contact us directly and allow us to work towards a satisfactory resolution.

Merrimack Valley has made no meaningful attempts to contact me. They have continuously acted in a duplicitous manner and in bad faith, ignoring information when it is convenient for them to do so, ignoring written requests when it is convenient for them to do so (despite the illegal nature of their refusals), and lying to me and attempting to defraud me when they do bother communicating. I do not consider blatant lies to be communication.*********************** in their collections department lied to me in a letter dated Feb 24, 2023 and pretended he would fix the problems when I provided him the adequate documentation. I provided him that documentation on March 15th, 2023, at which point it was THEM who ceased all contact with ME, while refusing to both correct their illegally assessed reporting and honor the written promise their collections department made to me.Speaking of lies, they continue to do so. My account has not been "delinquent" since 2022. I have had the same dispute open with them since October 2022, but I continued to pay against this in good faith until early 2023, at which point I communicated to them that the loan was not longer legally binding, since they were enthusiastically taking illegal actions against me (knowingly reporting false information to Credit Bureaus) and refused to take any action to correct their criminal wrongdoing. At the point I communicated that to them, I would've happily continued paying the loan if they corrected their illegal actions, but they refused to do so, the last communication from them being Feb 24, 2023 where they refused to correct the incorrect information they are reporting, and made a few other lies and slanderous allegations against me for good measure. I cannot be delinquent since 2022 if I had been paying on time until 2023. That makes no sense and doesn't even align with their own documentation.

These criminals adjusted their comment after it was posted. They are in the wrong both legally and ethically. They have no defense or retort against my complaints so they fail back on their status as a respected financial institution to continue computing fraud and other crimes against innocent customers. These animals do not deserve any of your business. If you value doing business with a company with a my integrity, who fulfills the bare minimum of their fiduciary duty and legal requirements, then you will refuse to do business with these animals. They deserve to burn for what they have done.