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Business Profile

Credit Union

BrightBridge Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for BrightBridge Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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BrightBridge Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a car loan that I just closed out with ****. I paid the remaining amount in full in January of 2025. Just last week (March 2025) I found out that they submitted late payments to my credit report because they didn't close out my account when I paid in full. When I called they bank, they mentioned it was a mistake and I didn't owe anything, but they still submitted the late payment to my credit report which significantly dropped my score. This bank is incredibly unorganized and seems poorly run.

      Business Response

      Date: 03/18/2025

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently was charged 28 dollar overdraft fee when a debit was charged to my account and I have overdraft fee that is supposed to stop the transaction to go through. I've been a loyal customer for over 12 years and I'm struggling to make ends meet and take care of my family. I will like if you can please have the courtesy of refunding and waive the 28 dollar overdraft fee. Please call me at ********** to resolve this issue thank you

      Business Response

      Date: 01/29/2025

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had 6 problems with fraud happening in my card in the last couple years. I am now sitting here waiting in a debit card I was originally told would be milled over night never happened. Then I was told 3-5 days again never happened. I am a single parent and can not make pay any bills because the only way for me to is with the debt card. Do I am now getting hit with late fees because of this. At this point the bank should have to pay the late fees. They take no responsibility on what is happening and refuse to address the issues.

      Business Response

      Date: 01/24/2025

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

      Customer Answer

      Date: 01/28/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have tried talking to the bank and they refuse to do anything. It took me over 2 weeks to get a debt card. They should have to cover all the late fees. 
      Thank You,
      ******* **** 

      Business Response

      Date: 02/03/2025

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

      Customer Answer

      Date: 02/16/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have responded multiple times a check was supposed to to be sent to me however I have not received it yet. 

       

       

      Business Response

      Date: 02/20/2025

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Merrimack Credit Union to obtain an Auto loan. I have been dealing with ******* ********. We have repeatedly had to ask Her to please respond to us as she does not communicate. Its been a month since we started the process. Our insurance agent has been trying to contact her, Ive been trying to contact her, asking to speak to a manager which to date I still have not spoken to. She does not know where the title to my vehicle is. She thinks in *********. Ive called Brookline twice with still no answers. The insurance binder is now expiring and I have no answers on the title and therefore cant register the vehicle. All I need is the original Title so I can register my vehicle.

      Business Response

      Date: 12/18/2024

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to Privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our member's satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

      Customer Answer

      Date: 12/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to ****** that I had to make and it took over a week for it to make withdraw from my account. Im struggling to pay my bills and take care of my kids and family and recently lost my job. Ive been a loyal customer with ******************************************************************** for over 12 years with my family and will like if you please have a one time courtesy of waiving the 28 dollar overdraft fee. Please call me at ********** to resolve the issue thank you

      Business Response

      Date: 12/13/2024

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account was charged off for almost half amount being reported and has been updating credit bureaus with new higher balance since, It is now showing ******. Despite the many disputes, it has not been rectified

      Business Response

      Date: 10/15/2024

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution.

    • Initial Complaint

      Date:06/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never had any issues with RTN now the company was transferred to this new company Merrimack Valley Credit Union . I never had a checking account and never used it . All my bills were paid through my savings account. They claim that my credit card payment were from account checking account. I spoken to two different customers services people and they indicated that they promise someone going to get in contact with me. But yet I get email stated that I needed to pay them and today withdrawal payment letter that I needed to pay them. But I still haven't received an phone call.

      Business Response

      Date: 07/10/2024

      Merrimack Valley Credit Union takes member concerns and complaints very seriously. Due to Privacy considerations, we are unable to provide a detailed response to specific situations publicly. However, Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our member's satisfaction. We welcome any member with a complaint or concern to contact us directly and allow us to work toward a satisfactory resolution. 

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am urgently contacting you to address the discrepancies on my credit report resulting from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The inaccuracies associated with MERRIMKVALCU have negatively impacted my financial situation, necessitating immediate correction.Additionally, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below are my account details for your reference:Account Number: ****************I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*************************

      Business Response

      Date: 05/03/2024

      Merrimack Valley Credit Union takes member concerns and complaints very seriously.  Due to Privacy considerations, we are unable to provide a detailed response to specific situations publicly.  However,Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction.  We welcome any member with a complaint or concern to contact us directly and allow us to work towards a satisfactory resolution.

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I was charged 3 over draft fees from an unauthorized company named Changed that I never heard of. I called customer service to resolve this issue by stopping the unauthorized charges and waiving the 3 overdraft fees. I recently lost my job and ** struggling to buy food and pay my bills and make ends meets for me and my family. Ive been a loyal client with your credit union for over 10 years and will like to remain so. I will like if you can please have the one time courtesy of waiving the 3 overdraft fees that amounts to 75 dollars and stopping the unauthorized charges from Changed that I never heard of. It is the holidays and I will like if you can please have the courtesy by doing the right thing and waiving these 3 unauthorized fees. Please call me at ********** to resolve this issue as soon as possible, thank you

      Business Response

      Date: 12/22/2023

      Merrimack Valley Credit Union takes members concerns and complaints very seriously. We have reached out to the member to resolve the unauthorized transaction as well as the overdraft fees. The Credit Union has placed a stop payment for the unauthorized ACH transaction and the overdraft fees that the member incurred have been rebated. 

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September I'd set up automatic payments to come out of my bank account at discover to pay for my loan. I was not advised on the website that my ************* was not part of an agreement that they could withdraw from. So it's been impossible for me to make payments on my car loan because they won't take money from a valid bank that I have. I have tried doing wire transfers and they've given me wrong information multiple times leading to my car being impounded and having several days of impound fees charged. Their lack of direct communication also led to me not knowing that this wasn't being drafted out and my car getting impounded. Since I found out at 9:00 at night Wednesday December 13th I've been trying to make payments. It is physically impossible to get over $3,000 in cash from any bank right now. They refused to take an ACH and have returned wires I have sent to them. At this point I have no ability to pay them apart from pulling out $500 in cash everyday and then handing it to them leading to $100 lot fee on top of the fees I already have.This loan was given to me in a predatory manner as well. I desperately needed to refinance my loan so I could register my car in a state that required a title in physical hand. New Hampshire did not recognize that and so I had to refinance to get a hold of my physical title. I never saw what my monthly payment was, I never saw what the percentage of the interest was, and I signed blankly because it was the only option I was given. After 9 months of not having a car I was very much cornered.It seems absolutely ridiculous that they can't accept money from other banks just because they refuse to have a contract with them. The only except **** and ******************* You can't even use a MasterCard so I can't even put money in venmo and have them charge that. This is the most impossible bank to pay a loan on. At this point I'm about ready to say keep my car because They literally won't take my money. I'm beginning to feel they just want my car. It seems like a really unfair business practice. And because of the damage they've done to my credit I now can't open another banking account to even attempt to transfer through some other means. They have bent me over a barrel and tied my hands and legs.

      Business Response

      Date: 12/26/2023

      Merrimack Valley Credit Union takes member concerns and complaints very seriously.  Due to Privacy considerations, we are unable to provide a detailed response to specific situations publicly.  However,Merrimack Valley Credit Union has a formal process to review each and every complaint and strives to resolve every potential issue to our members satisfaction.  We welcome any member with a complaint or concern to contact us directly and allow us to work towards a satisfactory resolution.

      Customer Answer

      Date: 12/27/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    BrightBridge Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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