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ComplaintsforDental Depot
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on July 12 for 2 mouth guards. Their website is very confusing. The sizes are not made clear. Consequently I ordered the wrong size. I ordered 4mm mouth guards and need 2 mm. I immediately called number listed at the bottom of the website. Message stated no customer support and referred me back to website. Email didn't work. Called back and got another email contact from Message. Sent numerous emails asking to be contacted about changing my order. No contact back to me has been made to date.Customer response
08/01/2023
I have not heard from the business in response to my complaint.
Have not had any communication and do not recall receiving a prior request from you for information.
Thanks
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.