Business ProfileforNewburyport Fuel

Although I was on an auto fill program, I noticed the oil level low, I requesting (via telephone) an oil delivery on Feb 2, 2022. I was told that I would receive a delivery by Feb 4, 2022. I left on a vacation to the West Coast on Feb 5,2022, unbeknownst that the oil was never delivered. On the early morning of Feb 6, 2022 @ 5:30am (east coast time) my adult son phone me that the furnace was not working & basement was full of smoke. I reached the furnace service person ( a different *** who 1st arrived at my home said I was out of oil. He had previously been to my home on Friday Feb 4, for service, & stated that the oil level was very low. I stated that I had called them & that they were supposed to deliver that day (Friday). This service person FaceTimed w/ me on that morning holding an item tapping on the oil tank stating it was empty. I called the oil company who said they could deliver 10 gallons of oil. 10 gallons? In the coldest time of the year? Now Newburyport fuels is attempting to **** me w/ finance charges, an emergency delivery fee of $299.00.Had they delivered the oil timely, in addition to the automatic delivery concept. I wouldnt have needed an emergency delivery. In addition to only 10 gals, I asked my son to use the furnace sparingly due to the cold weather, & use for hot water as well. I couldnt be confident when they would make the full delivery. I did make the payment of the cost of the 10 gallons of oil. I have disputed the emergency chg of $299, over the phone but to no avail. In addition, they were not pleasant on the phone. I have since changed oil companies. This situation has/ is been very upsetting to me & would like a resolution, Im concerned w/ my credit score be affected.